Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Quality & Innovation segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
Videojet Technologies (www.videojet.com) is a leading global manufacturer of coding and marking solutions. With more than 400,000 units installed worldwide, Videojet covers all major technologies, including continuous and thermal inkjet, laser, thermal transfer overprinting, and case coding.
As part of our team, you’ll make an immediate, measurable impact on Safeguarding everyday essentials. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.
About the role:Technicians provide fast and useful technical assistance to resolve Videojet (VTI) associate’s technical issues. They must have strong communication and technical skills to be able to understand, relate and resolve technical issues. They must be customer focused and patient in difficult situations. They resolve technical issues that are escalated for VTI associates that require elevated technical skillsets to resolve.
Why our IT Helpdesk Technicians love their job:

• Each day will provide varied experiences in stimulating production environments
• Your talent and effort will directly influence the success of your team while enabling you to grow professionally into the best version of yourself

Within your role, you will:

• Serve as first point of contact for VTI associate seeking resolution to technical issues
• Perform troubleshooting to identify and then correct user requests within SLA
• Record user requests, troubleshooting and corrective actions within the VTI Information Technology Service Management (“ITSM”) tool
• Provide on-site and remote support to VTI associates
• Follow and adhere to VTI standard work, policies and procedures
• Other duties as assigned

To be successful in this role you will:

• Windows 10 workstation installation and administration required
• Experience troubleshooting both hardware and software. Including MS product and Anti-Virus software
• SCCM experience required
• Active Directory (“AD”) experience required
• High-School degree or equivalent and 3 years technical support experience preferred
• CompTIA A certification or equivalent

This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.