POSITION SUMMARY

The Certified Medical Assistant, CMA provides clinical support by triaging clinical phone calls, facilitating prior authorizations, processing prescription refill requests, performs lab tests and procedures, directs patient flow, and supports clinical operations. Will need great communication skills by communicating with our remote clinic providers, nurses, patients and will need to provide cohesiveness across all clinic sites. This position requires at least 1-3 years of experience.

MINIMUM POSITION QUALIFICATIONS

1. Registered Medical Assistant with administrative assistant office experience. 1-3 years of experience required.
2. Exceptional phone and verbal communication skills.
3. Proficient in computer systems including Microsoft Office and web-based programs.
4. Customer focus and adaptability to different customer situations

ESSENTIAL DUTIES AND RESPONSIBILITIES

The description below is intended to depict the general content and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

1. Communicate with clients, customers, and team members with efficiency, clarity, and respect.
2. Perform clerical duties such as typing, copying, faxing, scanning, or other clerical duties as required.
3. Provide support to clinical and/or administrative and nursing staff as required.
4. Other duties as assigned.

KNOWLEDGE AND SKILLS

1. Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
2. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public.
3. Time Management -- Managing one's own time and the time of others.
4. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
5. Interacting with Computers -- Using computers and computer systems (including hardware and software) to enter data, or process information.
6. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
7. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
8. Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
9. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
10. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
11. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others and maintaining them over time.
12. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
13. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others and maintaining them over time.
14. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
15. Service Orientation -- Actively looking for ways to help people.
16. Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.