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Position Overview:
We are seeking a dynamic and experienced Customer Support Manager to lead our customer support team and enhance our customer service operations. This role requires a strategic thinker with a strong leadership background, capable of driving team performance, improving customer satisfaction, and fostering a positive work environment. The ideal candidate will possess exceptional communication skills, a deep understanding of customer service best practices, and a proven track record in managing and developing high-performing teams.
This role reports directly to the SVP of Client Success.
Key Responsibilities:
Leadership and Team Management:
Strategic Planning and Execution:
Customer Satisfaction and Retention:
Operational Excellence:
Collaboration and Communication:
Qualifications:
Bachelor’s degree in Business Administration, Management, or a related field.
This role is based in St. Petersburg FL. At this time you will be required to come into the office Mondays and Thursdays. You will have the opportunity to work remote Tuesday, Wednesday and Friday (unless requested otherwise).
Full Time
$89k-115k (estimate)
07/26/2024
09/24/2024
viirtue.com
Saint Petersburg, FL
<25
The job skills required for Customer Support Manager include Customer Service, Leadership, Initiative, Customer Satisfaction, Problem Solving, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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They also had a thorough knowledge of legislation pertaining to consumer protection.
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Customer support managers must also create an environment where employees feel valuable to the organization.
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The customer support manager must be able to work with people with different needs.
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As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
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