Imagine a career that lets you enliven a senior’s life every day — just by walking into a room, offering a helping hand or lending an ear to hear a good tale. Sound like you? Then welcome to SageLife.

Here, we believe it’s important for our team members to be as happy as our residents. That’s why we offer:

• A competitive compensation and benefits package
• Ongoing, professional training
• A 401K plan
• Tuition assistance

And we’re always ready to help guide you on your personal career path. Because when it comes to your success and our residents’ satisfaction, we care.

JOB TITLE:

Resident Services Director

PROPERTY:

Village Crossing

DEPARTMENT:

Health & Wellness

REPORTS TO:

Health & Wellness Director

FLSA STATUS:

Exempt

POSITION SUMMARY:

The Resident Services Director (RSD) oversees the delivery of care to residents and ensures that all care demonstrates Sage values and complies with state, federal, and corporate guidelines. The RSD manages the Resident Assistants and Medical Technicians and works closely with the Health & Wellness Director to ensure each resident has the best possible care that maximizes each resident’s highest level of physical, social and psychological well-being. The RSD partners with the Executive Director and Community Relations team to generate positive census outcomes each month. Remains active in the sales and resident retention 

These activities will fulfill the SageLife Mission and demonstrate the We Care Values and the Sage Associate Promise:

OUR WE CARE VALUES

Work as a Team

Exceptional Service Always

Commitment to the Sage Community

Anticipate Residents’ Needs

Respect for Residents, their Families and 

Each Other

Exercise Common Sense

SAGE ASSOCIATE PROMISE

Live the Values

Be Welcoming

Be Helpful

Be Conscientious

Be Accountable

Be Open

Take Pride in My Work & Myself

PRIMARY JOB DUTIES:

Practice the Sage Way – We Care Values and Sage Associate Promise

• Work as a Team – Willingly cooperates, assists others and works collaboratively.

• Exceptional Service Always – Consistently provides excellent service to all residents and colleagues. Demonstrates the “culture of yes” in words and actions.

• Commitment to the Sage Community – Understands SageLife’s mission and lives the “We Care” core values and the “Sage Associate Promise.” Does whatever it takes to get the job done.

• Anticipate Residents’ Needs – Ensures that Residents’ needs are met by proactively responding to care and service requests. 

• Respect for Residents, their Families and Each Other – Ensures all interactions with Residents, Family Members and Colleagues are in a caring and non-judgmental manner. Demonstrates fairness, empathy, and compassion in actions and communications with others.

• Exercise Common Sense – Makes decisions based on SageLife Core Values, within one’s scope of job responsibility and what is best for residents.

Demonstrate the Sage Leadership Promise 

• Lead by Example – Instill trust and confidence that we are leading Sage in the right direction to ensure long-term success of the company.

• Communicate – Support the success of our teams by communicating our vision, policies, and all the other information associates need to fulfill our mission. Provide feedback and evaluation.

• Be Curious – Seek out and act upon input from associates regarding the effect of policies and procedures on their work. When appropriate, elevate feedback.

• Develop Others – Support the growth and development of associates; provide timely, constructive and non-judgmental feedback and training.

• Optimize Resources – Ensure that associates have the tools, resources, and training to provide the highest quality service in the most efficient and financially responsible way.

• Collaborate – Encourage and enable teamwork by collaborating and cooperating with all Sage associates.

Management of Staff

• Manage the Health & Wellness ancillary staff, including Medical Technicians and Resident Assistants. Responsible for interviewing, hiring, scheduling, employee training and development, performance management and policy and procedure development and compliance.

• Develop, monitor, and adjust work schedules to ensure adequate staffing to meet service standards and budget. Manage associate call-outs and ensure coverage, including covering shifts personally as needed. 

• In partnership with the Health & Wellness Director, ensures that Medical Technicians and Resident Assistants meet competency requirements. 

• Ensure that staff is delivering superior personalized care to residents and demonstrating the We Care values and the Sage Associate Promise.

Resident Care – Assessments, Coordination and Coordination

• Conduct routine rounds of the community to ensure that the appropriate level of care is being delivered to residents.

• Participate in initial and ongoing resident assessments to help identify needs and changes in condition, assist in the development of the resident care plan, and participate in regular resident and family meetings

• Coordinate with Marketing staff, families and residents to facilitate the move-in process. 

Risk Management and Compliance

• Partner with Health & Wellness Director to ensure that all medication administration complies with corporate and state standards.

• Responsible for ensuring staff are compliant with resident safety and confidentiality standards according to HIPAA guidelines.

• Partner with Health & Wellness Director to ensure that the Health & Wellness department is in compliance with all federal and state regulations.

Financial Management

• Maintains appropriate inventory levels and manages ordering and stocking of supplies for resident care. 

• Prepares supply billing documentation in a timely manner to ensure resident invoices accurately reflect activity.

• Responsible for payroll reporting for all Health & Wellness staff, including nursing staff. 

Documentation and Reporting

• Ensure that Resident Assistant and Medical Technician staff are following all documentation protocols for daily care, emergency care, monthly reports, charting, and medication management.

• Optimize utilization of electronic health record (EHR) system and life safety system technology and utilize reporting systems to monitor resident care and staff performance.

Keep current with state and facility required annual training.

Perform other duties as assigned.

QUALIFICATIONS:

Education:

Associate’s Degree required, preferably in a health care, social science, or business discipline. Bachelor’s degree preferred.

Experience: 

Minimum of three years’ related experience in personal and/or long term care required with at least one year of supervisory experience managing shift work desired. 

Skills: 

Ability to work as caregiver when coverage is needed. 

Detail oriented.

Ability to connect with others and build relationships with positive outcomes using an influential skill set

Computer skills such as Microsoft Office, Excel and CueShift will be used on a daily basis.

Strong verbal and written communication skills, organization, prioritization, multi-tasking, grace under pressure and a “can do” attitude.

Able to naturally engage with families, residents, leadership team, and direct reports—with an approachable attitude, assertive posture and open demeanor.

Licensures and Certifications:

CPR Certification and First Aid. Qualifications as Med Technician highly desirable. 

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Ability to lift and carry 50 pounds and exert 50 pounds of force.

Able to bend, kneel, squat, stand, and stoop as needed.

Able to safely transfer a resident to/from a wheelchair.

Able to walk up/down 7 flights of stairs.

.

We are a proud equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, sex, sexual orientation, veteran status, or any other status protected under federal, state, or local law.