Overview

The Managed Services Security Analyst will be a key player in ensuring the security and integrity of our clients’ IT environments. Your responsibilities will include monitoring and analyzing security events, identifying vulnerabilities, recommending solutions to prevent cyberattacks, implementing security measures, and responding swiftly to security incidents. Your expertise will contribute to maintaining a robust security posture for our clients.

Responsibilities:

Real-Time Monitoring and Analysis:

• Conduct real-time monitoring of security events.
• Analyze metrics and data to identify suspicious activity.
• Proactively detect and mitigate risks before breaches occur.

Security Implementation and Maintenance:

• Install, configure, and maintain security solutions across client systems.
• Ensure compliance with security policies and industry standards.
• Regularly update security software and tools.

Security Incident Response:

• Collaborate with our managed security service providers and team to understand alerts.
• Take necessary actions to mitigate risks promptly.

Security Solutions and Policies:

• Assist in developing information security plans and policies customized to client requirements.
• Architect and design security solutions for client environments.

Vendor and MSSP Relationships:

• Contribute to vendor and MSSP relationships, including selection and vetting.

Security Best Practices:

• Provide guidance on security best practices to clients.

Qualifications:

Education and Training

• High school diploma required; college degree strongly preferred
• Relevant certifications strongly preferred:
• CISSP
• CEH
• ITIL 4 Foundation
• CompTIA Security

Experience

• 3-5 years in security analysis, incident response, and risk mitigation
• Experience providing customer support
• Experience in 24x7x365 Managed Services or SaaS organization
• Experience using ITSM and Monitoring tool sets

Skills

• Highly analytical thinker and troubleshooter
• Detail oriented with excellent documentation and communication skills
• Self-motivated, passionate about technology, with the desire to learn new things
• Ability to administer online collaboration platforms such as Office 365 or G Suite
• Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
• Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls preferred
• Ability to administer unified communications platforms strongly preferred
• Strong knowledge of IT security principles
• Ability to mentor and train Security and System Analysts