Personalization Operations Retail Custom, Omni Analyst (temporary)

About us:

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.

vineyard vines was founded on a state of mind that Every day should feel this good.

You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.

In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.

Our team is our family, and we’d never have grown to where we are today without them.

We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about.

Overview:

Reporting into the Personalization Operations Manager, we are looking for a Personalization Operations Retail Custom, Omni Analyst to provide expertise in supporting the Personalization Operations mission, which is to create a best in class Personalization customer experience through a seamless process which maximizes operational efficiency and delivers an industry leading turnaround time. We aim to achieve this through diligent maintenance of our self-serve front end and 3D visualization tool, structured organization of customer artwork, comprehensive order management with our Decorator partners, root cause identification of issues, strategic solution guidance, cross-functional collaboration and enthusiastic customer service. Through these areas of operational excellence, we also strive to maximize our monthly sales output, mitigate operational fallout and deliver that unrivaled customer experience.

You Will:

• Leverage subject matter expertise of our end-to-end Personalization process to ensure cross-functional handoffs are coordinated and executed properly, with a focus on our Retail Custom business segment
• Manage all supplier communication with both overseas and domestic factories
• Facilitate handoff of fabric commitments with our suppliers in accordance with our Production Lifecycle calendar
• Review pricing terms presented by suppliers for approval
• Assess physical sew outs and confirm brand standards are met before approving for production
• Issue Purchase Orders, in coordination with Planning, to ensure that suppliers have complete visibility into specific production needs by the required delivery date in order to maintain on-time delivery of product
• Identify and investigate root cause of issues within the aforementioned processed and help guide scalable, strategic solution implementation in order to mitigate recurrence
• Communicate regular status updates regarding delivery estimates of Production Orders with cross-functional stakeholders
• Support fast-turn, domestic production needs for Ecommerce, Retail and Outlet business segments, including creation of product cost quotes, product setup within relevant systems order entry
• Maintain visibility into current domestic production capacity and priorities so as to inform communication of current lead-times with relevant cross-functional teams
• Bring a positive, proactive and enthusiastic mindset to the team

What you bring:

• Knowledge in retail industry; experience in wholesale/custom is preferred
• Working proficiency in Digital Front-End, Order Management, Warehouse Management and/or ERP systems
• Working proficiency in MS office: Excel is mandatory
• Thrives in a fast paced environment
• Excellent customer service and follow through
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Strong verbal and written skills
• Team focused, confident and professional
• Accuracy and attention to detail
• Passion for the vineyard vines brand