16 Guest service associate Jobs in Eugene, OR
VIP Hospitality Group is Hiring a Guest service associate Near Eugene, OR
What's your passion? Whether you're into sports, shopping, or karate, at VIP Hospitality Group, we're interested in YOU. At VIP, we look for people wired to share our core values vision, integrity, passion, and humility.
Can you apply the same care and passion to your career as your hobbies - placing our guests at the heart of everything you do?
If this is you, EVEN Hotel Eugene and VIP Hospitality Group would be honored to have you join our friendly and professional team.
EVEN Hotels Brand by IHG is all about enabling wellness while you travel. To inspire our Guests to stay on Track while on the road, we will :
- Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being
- Be Encouraging by recognizing our guest's achievements and offering positive words of encouragement and suggestions
- Get Personal to understand our guest' wellness goals and help them maximize their wellness journey while traveling
KEY JOB DESCRIPTION :
The Keep Active Host (Front Desk Agent) provides top-notch customer service to ensure guests are taken care of by delivering a unique guest experience that brings the EVEN Hotels brand to life.
The Keep Active Host delivers core guest services and supports wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio.
The Keep Active Host is cross-trained as an Eat Well Host.
DUTIES AND RESPONSIBILITIES :
- Welcomes and provides personal recognition to guests upon arrival
- Offers each guest a welcome drink upon arrival, completes the check-in transaction efficiently, describes the hotel services, and demonstrates the Wellness Wall
- Extends invitations to hotel wellness programs and best supports the guests’ wellness routines
- Answers phones in a prompt and courteous manner
- Up-sells rooms where possible to maximize hotel revenue
- Books, confirms, revises, and cancels guest reservations as needed
- Operates the retail sundry sales area and keeps shelves stocked and organized
- Ensures billing instructions and guest credit for compliance with the hotel credit policy
- Processes cash and credit card transactions according to standard operating procedures
- Communicates and coordinates with other departments to provide and receive insight into guest needs, requests, and complaints
- Respond appropriately to guest complaints and implement appropriate service recovery guidelines to ensure total guest satisfaction
- Seeks and uses guest feedback to build relationships with guests and drives continuous improvement in guest satisfaction
- Ensures that the special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled
QUALIFICATIONS AND REQUIREMENTS :
- High School diploma or equivalent
- Must speak fluent English
- Flexible work schedule
- May be required to work nights, weekends, and / or holidays
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
Last updated : 2024-06-04
Job Summary
Full Time
Business Services
$28k-37k (estimate)
06/05/2024
09/05/2024
viphgroup.com
FOREST HEIGHTS, OR
<25
2010
JOHN LEE
<$5M
Business Services
Related Companies
The job skills required for Guest service associate include Customer Service, Guest Service, Front Office, Credit Card, Billing, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service associate positions, which can be used as a reference in future career path planning. As a Guest service associate, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service associate. You can explore the career advancement for a Guest service associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Associate job description and responsibilities
Monitor all check-in of guests and process all complaints and requests
03/31/2022: Akron, OH
Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
03/25/2022: Lexington, KY
Provides quick, attentive, positive, friendly and professional service to hotel guests while communicating in clear and concise manner
03/15/2022: Hopkinsville, KY
Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
02/18/2022: Carson City, NV
Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
01/22/2022: Lebanon, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Associate jobs
Guest Services Associate falls under the broader career category of Hotel, Motel, and Resort Desk Clerks.
02/12/2022: Florence, AL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
01/26/2022: Eugene, OR
A good guest services employee greets every guest with a smile and kind word.
01/26/2022: Evansville, IN
Because a guest service associate has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/07/2022: Tampa, FL
The best guest service professionals have a deep knowledge of how their companies’ products work.
03/30/2022: Lexington, KY
Step 3: View the best colleges and universities for Guest Service Associate.
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