174 Customer Service Representative Jobs in Minneapolis, MN
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Vireo Health is Hiring a Customer Service Representative Near Minneapolis, MN
- Vireo Health Inc.** ** Customer Service Representative** Minneapolis, MN 55402 Here at Vireo Health, Inc. (Vireo) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving peoples lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you! ***Who we are*** ***What you will do*** We are seeking an energetic and flexible ***Customer Service Representative*** to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located at our Minneapolis, Bloomington, Rochester, Moorhead, Woodbury, Burnsville, Hermantown, and Blaine. ***Highlighted Responsibilities***
- Control access to facility
- Greet and register patients, review required information, enter patient information into computer system
- Answer multi-line telephone and direct calls appropriately
- Utilize Leaf Logix to check in patients and place in appropriate status
- Scan documents into Electronic Health Records (EHR) system
- Schedule appointments over phone and in-person via our online appointment booking platform
- Maintain strict confidentiality of patient health information
- Other clerical and light janitorial duties as assigned
- Completes opening and closing procedures as assigned
- Knowledgeable of all state cannabis compliance regulations and rules.
- Assist in educating and signing up patients in the Green Goods Loyalty Program
- Ensure patient self-evaluations are completed prior to order pick up
- Check Zendesk to review and follow up on tickets.
- Ability to assist in curbside service if needed.
- Engage in continual self-education of new products, changes in cannabis industry and company.
- Encourage team-based care/engagement while maintaining positive team morale
- Cover Patient Care Coordinator Lunches and breaks as needed.
- Ability to perform PCC duties on a temporary basis due to the needs of the business. ***Qualifications***
- HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.
- Proficiency with MS office required, MS Excel and CRM systems.
- Ability to communicate calmly and clearly with patients and others on the phone and in-person
- Knowledge of customer service principles and techniques
- Ability to handle multiple tasks simultaneously while having attention to detail.
- Willingness and ability to learn several IT platforms for prompt triage and response to patients
- Ability to work in a fast faced environment
- Ability to stand for long periods.
- Flexible availability including by not limited to weekends and evenings.
- Ability to work in a team environment, as well as function independently
- Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations
- Ability to perform job duties effectively when under stress
- Ability to accept constructive feedback and grow with position/company
- Act ethically and apply good judgment ***EEO Statement***
- Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* **www.vireohealth.com**
Job Summary
Full Time
Ancillary Healthcare
$35k-44k (estimate)
06/23/2023
08/07/2024
vireohealth.com
MINNEAPOLIS, MN
50 - 100
2014
KYLE KINGSLEY
$5M - $10M
Ancillary Healthcare
Related Companies
About Vireo Health
Vireo Health, Inc. (Vireo), a part of Goodness Growth Holdings, a physician-led, science-focused cannabis company committed to providing best-in-class cannabis products and customer experiences Vireo subsidiary companies cultivate cannabis in environmentally-friendly facilities, manufacture pharmaceutical-grade cannabis products in state-of-the-art labs, and offer their products for sale at 16 wholly-owned retail dispensaries and through licensed 3rd party dispesnaries.
The job skills required for Customer Service Representative include Customer Service, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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