Job Description: A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.
Company Overview: Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.
Key Responsibilities
•Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.
•Assists patients and caregivers through the dispensary process/experience
•Helps to trains other team members in the use of cannabis-based medicines
•Completes CPC operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges
•Must comply with all state laws and regulations
•Participates in recordkeeping and reporting necessary for State Compliance
•Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing
•Works on company initiatives to achieve set goals and performance indicators
•Educates patients on the proper use and storage of medical cannabis medications
•Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation
•Provides exceptional customer service to patients, potential patients, caregivers, and providers
•Maintains cash register and accountability for assigned drawer
•Completes opening/closing procedures as assigned
•Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries
•Assists with the incoming orders, shipments, and deliveries of supplies
•Attends staff meetings, continuing education, as directed
•Maintains and safeguards entrusted confidential information
•Works with eCommerce platform to review and approve online orders and patient accounts
•Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications
•Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.
•Responds to all patient communication in both dispensary and home delivery environments
•Responsible for properly plotting and adjusting delivery routes using our navigational software
•Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager
•Performs other duties as assigned.
Job Qualifications
•A high school diploma and 1-3 years' experience in a retail environment
•Proficiency with MS Office required
•Experience working in a healthcare setting is preferred
•Excellent communication skills, verbal and written
•Ability to work in a team environment, as well as independently
•Ability to handle multiple tasks simultaneously
•Ability to work in a fast-paced environment
•Adaptable to change in the work environment
Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran. www.vireohealth.com