12 Front Desk Night Agent, Hotel Operations Jobs in Las Vegas, NV
Virgin Hotels is Hiring a Front Desk Night Agent, Hotel Operations Near Las Vegas, NV
YOUR MISSION (The Job Description):
The incumbent in this position is responsible for welcoming and providing service to guests of Virgin Hotels Las Vegas.
Requirements
THE NITTY-GRITTY (The Essential Job Duties):
- Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
- Maintain the Virgin "Tone of Voice," Culture level of standards set forth by the management team.
- Always maintain complete knowledge of the following:
- Hotel features/services, hours of operation
- All room types, numbers, layout, dcor, appointments location
- All room rates, special packages, and promotions
- Daily house count and expected arrivals/departures
- Room availability status for any given day
- Scheduled daily group activities
- Use excellent communication skills with guests, staff including verbal, written and body language
- Learn and retain knowledge of all front office technical systems (LMS, EAM, HotSOS, InfoG, Salto)
- Assist and process check-in check-outs for our guests in accordance with their preference (traditional, kiosk, iPad)
- Process guest accounts by presenting folios to guests when requested, resolving any disputed charges settling accounts by following accounting procedures
- Maintain a clean, hygienic, and organized work environment. Set up workstation with necessary supplies
- Obtain an assigned bank and ensure accuracy of contracted monies. Always keep bank secure
- Be able to communicate timely and in a responsive manner via digital device
- Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay
- Ensure all guests questions requests are completed followed up on while executing fabulous guest service
- Be creative and think outside the box to create memorable experiences for our guests
- Take, record, and relay messages accurately, completely, and legibly
- Complete all items on the shift checklist
- Adhere to security procedures to ensure our guest's safety
- Handle all issues and concerns and keep proper documentation of all important events
- High school or equivalent education required
- Ability to compute accurate mathematical calculations
- Ability to communicate in English clearly and pleasantly with guests, management/co-workers, both in person and on the telephone
- Proficient computer knowledge
- Current, legal, and unrestricted ability to work in The United States
- Input and access data in various computer systems
- Understand guest inquiries and provide clear, concise responses
- Communicate clearly in verbal and written English
- Work cohesively with other departments and co-workers as part of a team
- Focus attention on details
- Maintain confidentiality of all guests and hotel information
- Maintain a neat, clean, and well-groomed appearance per hotel standards
- Adhere to hotel policies including but not limited to attendance, safety, behavior
- Highly organized, anticipating needs and over delivering wherever possible
- Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
- Be a team player!
- Work well on a team or independently while being accountable for work performed
- Stand for periods of 8-10 hours
- Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
- Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
- Work in crowds and sound the severity of which depends upon customer volume
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
Job Summary
Full Time
$27k-36k (estimate)
06/23/2024
07/09/2024
virginhotels.com
MIAMI, FL
25 - 50
2010
JAY WETZEL
$5M - $10M
Accommodations
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About Virgin Hotels
Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service, straightforward value and a seamless, personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson's global Virgin Group has pioneered for 50 years. Each property intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike. Virgin Hotels Chicago, - named the "#1 Hotel in United States" in 2016 and "#1 Hotel in Chicago" in 2016, 2017 and 2020 by th...e Conde Nast Traveler's Readers' Choice Awards - Virgin Hotels Dallas - named the #16 Hotel in Texas - and Virgin Hotels Las Vegas and Virgin Hotels Nashville are now open. Locations in New York, New Orleans, Miami, Glasgow and Edinburgh to follow. Virgin Hotels continues to explore hotel and office conversions as well as ground-up development in cities such as Boston, Los Angeles, Austin, Seattle, and London.
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