**DMV Customer Services Generalist(s) -Leesburg, Sterling Blvd & Sterling Free Ct. CSC's #02765**

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**Please see Special Instructions for more details.**

- When applying for jobs, please make sure your on-line application is complete. - Missing information (Dates of all previous employment, previous salaries, supervisors, contact information, etc.) is an incomplete application and will not be processed. - Resumes will not suffice for missing or incomplete information on the on-line application as the on-line application is the primary source document for state recruitment. - Persons with national service experience (VISTA, Peace Corps, AmeriCorps) and veterans are encouraged to apply. - Unfortunately, because of the high volume of applications we receive, we arent able to give status updates, but if you are invited for an interview, you will be contacted **Position Information**

Position Information Working Title DMV Customer Services Generalist(s) -Leesburg, Sterling Blvd & Sterling Free Ct. CSC's #02765 Role Title Admin and Office Spec III - 19013 Job Open Date 02/25/2022 Job Close Date 03/07/2022 Open Until Filled No No Hiring Range $ 35,849- $ 45,000 Agency Dept of Motor Vehicles (154) Agency Website Location Fairfax County - 059 Sublocation Position Number 02765 Job Posting Number 1094580 Type of Recruitment General Public - G No Bilingual/Multilingual Skill Requirement/Preference No Job Type Full-Time (Salaried) Job Type Detail Full-Time Salaried - Non-Faculty- FTS-1 Pay Band 03 Job Description The Virginia Department of Motor Vehicles is seeking entry-level to experienced-level applicants to work as a Customer Service Generalist(s) in the Fairfax North District. These positions will work in the Leesburg, Sterling Blvd CSC and Sterling Free Ct. CSC .

We are looking for individuals that can deliver excellent customer service solutions in a friendly and knowledgeable manner. Selected applicant(s) will handle customer transactions using multiple PC screens, cash drawer, credit cards, inventory, policies, procedures, and regulations. Administer vision tests with customers; process applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, IDs, and other DMV related services. Successful applicant(s) will administer road tests in customers vehicle. Training will be provided to ensure your success along with a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits. .

All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT ). We dont just talk about our core values, we live them!

Customer Service Centers are normally open and staffed from Monday through Saturday. DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits. Minimum Qualifications Job Requirements: -High School diploma or general education degree (GED ). -Customer service experience working in a fast paced environment. -Keyboarding proficiency and use of automated systems. -Excellent oral and written communication skills. -Experience with standard business practices. -Experience working in a Fiscal, Accounting or Cash Handling environment. -Flexibility to work M-F and Saturday. -Strong organizational, time management, problem solving and multitasking skills. -Must have attention to detail, accuracy, and complete assignments on time. -Must be at least 21 years old and have a valid VA Drivers License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions. -Experience working in a team or group environment. -Experience interpreting and explaining policies/procedures or other complex information to customers. -Can lift 10 25 pounds. Preferred Qualifications Special Requirements All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant.

Selected applicant will need to complete the I-9 Employment Eligibility Form. DMV participates in E-Verify.

On-line application is required. DMV will not accept paper or emailed applications.

Special Instructions to Applicants - When applying for jobs, please make sure your on-line application is complete. Missing information (Dates of all previous employment, previous salaries, supervisors, contact information, etc.) is an incomplete application and will not be processed. Resumes will not suffice for missing or incomplete information on the on-line application as the on-line application is the primary source document for state recruitment. Persons with national service experience (VISTA , Peace Corps, AmeriCorps) and veterans are encouraged to apply. Unfortunately, because of the high volume of applications we receive, we arent able to give status updates, but if you are invited for an interview, you will be contacted Contact Information Name DMV Employment Office Phone Fax Email Address **Posting Specific Questions**

Required fields are indicated with an asterisk (*).

- *

* Yes

* No

* Not Applicable

- *

* Yes

* No

* Not Applicable

- *

* State Recruitment Management System (RMS)

* Agency Website or Bulletin Board

* Job Board (Indeed, Monster, Dice, etc.)

* Social Media (Twitter, Facebook, LinkedIn, etc.)

* Newspaper or Professional Journal (Please specify below)

* Career Fair or Job Event (Please specify below)

* VEC (Virginia Employment Commission)

* Radio/TV (Please specify below)

* Other (Please specify below)

- * Please specify the actual source from your response to question #3 above (Name of newspaper, Journal Title, Job Board, Career Fair, Agency Website, Social Media Type, etc.) If unknown or none, enter: N/A. (Open Ended Question)

- *

* No Response

* Yes

* No

* Yes

* No

- (Open Ended Question)

- Describe your experience in data entry and computer proficiency. Include details such as level of proficiency, years of experience and/or frequency of usage, words per minute, etc. (Open Ended Question)

- Please describe your fiscal, accounting and/or cash handling experience. (Open Ended Question)

- The starting salary for this position starts at $ 35,849. Are you willing to accept a salary

* Yes

* No

- Please indicate the customer service center location you are interested in working in: Leesburg, Sterling BLVD CSC or Sterling Free Ct. CSC (Open Ended Question)

**Applicant Documents**

**Required Documents**

**Optional Documents**

- Resume

- Cover Letter