The Resident Navigator supports the multidisciplinary care team by preparing and organizing the team for admitting residents; utilizes effective communication to facilitate a safe and high-quality delivery of resident care. The Resident Navigator reports to the Administrator.
Essential Duties And Responsibilities

• Promote and demonstrate exceptional customer service, including greeting residents and visitors, and providing tours for potential residents.
• Maintains a safe work environment while complying with facility policy, regulations and current infection control practices.
• Initiate and maintain communication with families and/or resident representatives; informing parties of applicable policies and procedures.
• Effectively communicate with pertinent members of the multidisciplinary care team (Admissions, Administration, Social Work, Nursing, etc.).
• Prepare resident rooms for occupancy ensuring equipment is functional, cleanliness standards are met, and the space is absent of environmental concerns.
• Assist in answering and directing phone calls.
• Maintain resident business files.
• Appropriately documenting in resident’s medical record; organizing and filing documents in paper and electronic medical records.
• Completes insurance authorizations.
• Other duties as assigned.

Qualifications And Requirements

• Associate Degree or Equivalent Work Experience.
• Basic computer skills, knowledge of Microsoft Windows and Office.
• Experience maintaining a professional level of patient privacy in accordance with HIPAA procedures.
• Strong written and verbal communication skills.
• Risk of exposure to bloodborne pathogens and hazardous materials, must abide by infection control standards including wearing required PPE.

Why join Virginia Health Services? Locally owned and headquartered in Newport News, Virginia since 1963, Virginia Health Services offers exceptional senior living and health care services. Our 1,200 employees are passionate and committed to the well-being and quality care of our residents.
A career with Virginia Health Services means you'll be part of a collaborative Team whose dedication and compassion are recognized and valued. We believe in quality of life and want to help you live your best life too!
BenefitsRecognizing you have many options; Virginia Health Services is committed to investing in its Team members and offers the following benefits:

• Competitive salary
• Get some of your paycheck early instead of waiting for payday with Netspend Earned Wage Access
• Group Health insurance including medical, dental, vision, flexible spending and health savings account
• Paid vacation, sick leave, and personal days
• 401(k) retirement savings plan with an employer contribution annual basis.
• Tuition reimbursement
• Referral program
• State-of-the-art, Employment, Enrichment and Education Center to provide hands-on opportunities for training and development of our team!

Learn more about us at: http://www.vahs.com
Virginia Health Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. We are a drug free workplace.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities in accordance with the Americans with Disabilities Act.