As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success Benelux team. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?

This is a remote position, where you will be working for our Amsterdam office. We are a remote-friendly company, meaning you can work from your home whenever you want and of course at our office in Amsterdam (with a rooftop terrace). It’s up to you! Additionally, you can work from any location you want within Europe for up to 4 weeks at a time for a maximum of 12 weeks in a year. This is a full-time (part-time can be discussed) position.

What this role looks like:

As a Customer Success Manager for the Benelux market you will be a key player responsible for the success, growth, and development of Virtuagym, as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.

Some of your key tasks as a Customer Success Manager:

• Analyze and monitor customer accounts in your own book of business by identifying risks/opportunities and managing the customer health score;

• Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews;

• Maintain the relationship with the customers and manage the customer lifecycle;

• Nurturing unhappy customers back to good health through trajectories of training, consulting, and regular check-ins;

• Increase renewals, drive feature adoption and churn reduction;

• Product champion, being able to drive adoption by being a true expert and advisor;

• Extensive collaboration with onboarding, service, content and product teams.

What you will bring to the team

• Prior work experience as a customer success manager, 1 year experience;

• Fluent language skills in Dutch and English, an additional language (German, Spanish, French) would be a huge plus;

• Experience in a SaaS environment, ideally in the fitness branch;

• You are a true problem solver with great emphatic skills, who can easily build a trustful relation with our customers;

• Affinity with health, fitness, or software is a big plus;

• Easy to work with and a get things done mentality.

Here’s why you should join Virtuagym!

Benefits:

🌎 Remote-friendly: you can work from home in The Netherlands whenever you like.

Please note: for our Amsterdam office vacancies, even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to moving to the Netherlands, and hold a Dutch citizen service number (BSN).
🌴 25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days

🏡 Pension scheme and a holiday allowance of 8%

💻 We provide your home office set-up and hardware and a working-from-home allowance.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Onefit etc.), Friends & Family gym discount and free video-on-demand workouts.

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35 nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

🍹 Weekly Friday drinks and snacks in the office!

🐶 Pet-friendly office at the Amsterdam canals. Bring your pup to work day!

About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200 employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?

Please do not hesitate to apply by clicking the ‘Apply’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.

The hiring process:

• Phone screening with one of our Recruiters

• 1st interview with Tasneem Nijboer (Customer Success Management Director) and a team member

• 2nd interview with Mark Louter (CRO)

Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role