Job Description
•Call leads to get them booked into free class or private coaching session.
•Respond to leads on Instagram to build rapport and get booked into free class or private coaching session.
•Pull weekly and monthly reports from FitHive (CRM) to share with Team. For example: Member Count, Low usage members, Milestone achievements of members, and Monthly Membership Type and Average Membership rate
Skill Set
•Excellent Communication Skills: Ability to effectively communicate over the phone and through messaging apps like Instagram to build rapport and engage leads. •Customer Service Experience: Demonstrated experience in a customer-facing role, with a strong emphasis on providing exceptional service and fostering positive relationships. •Detail-Oriented: Strong attention to detail to accurately pull and compile weekly and monthly reports from FitHive (CRM). •Organizational Skills: Proven ability to manage time effectively, handle multiple tasks simultaneously, and stay organized. •Basic Data Analysis: Competence in interpreting and sharing data insights from FitHive reports, including Member Count, Low Usage Members, Milestone Achievements, and Monthly Membership Type and Average Membership Rate. •Tech Savvy: Comfortable using CRM systems like FitHive, Go High Level, and social media platforms for communication and reporting. •Problem-Solving Skills: Ability to think critically and provide solutions to potential barriers in lead engagement and conversion. •Team Collaboration: Experience working in a team environment, with the ability to communicate and collaborate effectively with colleagues. •Remote Work Experience: Proven ability to work effectively in a virtual environment, with reliable internet access and a dedicated workspace.