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Customer Service Representative (Bilingual)
Contact Center
Full-time
Date : Job Number : REF39348D Company Description
About Visa :
As the worlds leader in digital payments technology, Visas mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.
Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.
The companys dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.
As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.
We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
Youre an Individual. Were the team for you. Together , lets transform the way the world pays.
Job Description and Responsibilities
Client Care provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services.
In addition to support client implementation of Visa products and services globally, Client Care is also responsible for a host of critical services that support the broader Visa organization and clients, including : Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.
The team also provides support for Visas DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant.
We are trusted partners to Visas clients, providing expertise to support and successfully grow their business.
Very few companies can offer its employees the global reach that Visa does. Thats the power of Visas My everywhere a big brand with limitless possibilities.
Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
Visa was recently recognized by Forbes as one of the Best Employers in the U.S. and Fortune magazine highlighted us as one of the Worlds Most Admired Companies.
Everything we do is driven by our leadership principles :
Lead by Example, Communicate Openly, Enable and Inspire, Excel with Partners, Act Decisively, and Collaborate. ?
The Customer Service Associate will be part of our World-Class Customer Support team where you will be responsible for supporting card holders needs on a variety of Visa products via inbound phone calls.
You will complete work according to well-defined policies and procedures while delivering a positive customer interaction.
We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service.
Position Details :
Training :
Work Schedule :
Qualifications
Basic Qualifications
Preferred Qualifications
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.
S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours : Varies upon the needs of the department
Travel Requirements : This position requires travel 5-10% of the time.
Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by
Last updated : 2024-08-29
Full Time
Consumer Services
$40k-50k (estimate)
09/01/2024
11/28/2024
usa.visa.com
SAN FRANCISCO, CA
15,000 - 50,000
1958
Public
CHARLES W SCHARF
$10B - $50B
Consumer Services
Visa is a financial technology firm that offers electronic payment systems for consumers, businesses, financial institutions, and government.
The job skills required for Customer service representative include Customer Service, Call Center, Problem Solving, Products and Services, Customer Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.