Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Credit Settlement Risk (CSR) team is responsible for protecting Visa from financial losses relating to the Visa Indemnity arising from the failure of Visa clients, while enabling and supporting innovation and responsible business growth. CSR maintains credit settlement risk policies and procedures and regularly review clients to manage settlement exposure.

This role will support the long-term strategy for the Global CSR Operations group, responsible for delivering on commitments for CSR, with responsibilities for organizational strategy, process optimization, communications & change management, training & development, organizational tools and information integrity. The CSR Operations group is responsible for ensuring CSR operates in alignment with its business objectives, policies, and procedures across all regions (AP, CEMEA, Europe, LAC, and NA).

This role will require a strong blend of technical, business, and communication skills to take a leading role in several key areas of CSR’s Global Operations, including reporting, process improvement & automation, and control monitoring.

Essential Functions

This role will: 

• Take full ownership and manage end to end CSR’s Global reporting process, including:
  • Periodic reporting to Global and Regional CSR teams, Global Risk Management, and key CSR stakeholders.
  • Projects to create or improve fully automated and interactive dashboards using SQL-based tools, Tableau, and PowerBI. A strong SQL experience is a must, and a strong expertise in at least Tableau or PowerBI is required. The individual is expected to train less experienced team members so they can increase their level of proficiency with these tools.
  • Periodic reviews of the completeness and accuracy of CSR’s reporting, which entails the planning, the execution, and the documentation of these reviews. This requires managing large data sets and reperform complex calculations. In addition to a strong expertise in SQL, Tableau / PowerBI, this also requires an advanced knowledge of Excel.
  • Training of the CSR Operations team and the broader CSR Global and Regional teams on data analysis techniques and tools.
• Manage process improvement and automation efforts leveraging SharePoint, PowerApps (e.g., PowerAutomate) and other tools available, including Artificial Intelligence resources (e.g., Copilot). This includes providing training to less experienced team members.
• Lead key CSR control monitoring activities end-to-end, including their planning, execution, reporting, and continuous improvement (e.g., periodic validation of the compliance with CSR’s annual credit review requirements).
• Lead change management activities for CSR systems and ensure an effective collaboration with the Technology group and the different CSR teams. This includes leading the prioritization of system changes, the definition of business requirements, and the execution of user acceptance testing.
• Help drive CSR’s strategy, goals, and budget.
• Drive internal compliance and audit activities (e.g., audits, risks, and controls self-assessments).

To be successful in this role, we are looking for someone that is flexible and comfortable with high-pressure, tight deadlines, ability to deliver efficiently and a sense of initiative in a fluid and fast-paced environment, yet a good team player who is motivated and adept at working in a global environment.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD
• Bachelors’ degree or equivalent skills and experience in related field and up to 10 years of total work experience.
• Expertise in SQL, Tableau, PowerBI, and Excel.
• Extensive experience with data analysis and visualization, with the ability to analyze data and come up with relevant insights.
• Robust experience in process and risk management.
• Strong knowledge of SharePoint and PowerApps, especially PowerAutomate.
• Ability to work independently with limited oversight from Management.
• Strong attention to detail with the ability to synthesize information and make clear, concise conclusions.
• Strong business analysis skills, verbal and written communication skills, a positive customer-service attitude, and the ability to collaborate and influence others are essential.
• Comfortable with handling multiple projects at once and knowing when to escalate, as appropriate.
• Advanced knowledge of Word and PowerPoint.
• Knowledge of the payments industry, credit risks, and risk management is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 146,900.00 to 213,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.