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The Advanced Technical Solutions Analyst is a global third-line support function which provides enhanced level of technical assistance for Incidents and the collection, validation and interpretation of data and statistics. This Advanced Technical Solutions function within the CS organization is a crucial role in ensuring that customer escalations are prioritized and complex issues are handled in a competent and expedient manner. The role liaises regularly with numerous departments internally at all levels including RAIS, Settlement and Reporting, Product Development, Product Management, Operations, and their equivalent entities globally.
What an Advanced Technical Solution Analyst does at Visa:
The Advanced Technical Solutions Analyst is a global third-line support function which provides enhanced level of technical assistance for issues and the collection, validation and interpretation of data and statistics. They will also analyze and consolidate performance data and statistics. They will support the customer implementation and customer support groups in designing integration solutions, troubleshooting issues, and analyzing data to contribute to VISA goals and initiatives. The Advanced Technical Solutions team will be responsible for managing escalations from other work groups within the CS Organization, relating to the Risk and Identity Solution product offerings, as well as maintaining and following processes involving departments outside of the CS Group.
Work streams covered by this role are scheduled, proactive & reactive in nature, making this one of the most varied & flexible roles within the company. The role carries implicit seniority, so while there is no management of staff, the candidate will be required to offer training and coaching to junior engineers and present technical issues to non-technical colleagues at all levels within the organization. This role reports into the Director of Customer Support for Risk and Identity Solutions
In this role, you are expected to:
This job requires you to interact with a variety of global teams to identify and resolve issues affecting all tiers of clients. These teams Include: Technical Solution, Product, Engineering, Data Scientist, Operations, Sales, and Technical Account Managers (TAMs).
Additional Responsibilities:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications:
Preferred Qualifications:
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 83,300.00 to 117,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Full Time
Consumer Services
$78k-97k (estimate)
06/06/2024
08/05/2024
usa.visa.com
SAN FRANCISCO, CA
15,000 - 50,000
1958
Public
CHARLES W SCHARF
$10B - $50B
Consumer Services
Visa is a financial technology firm that offers electronic payment systems for consumers, businesses, financial institutions, and government.