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Account Manager, Prepaid Service Delivery
Account Management
Full-time
Date : Job Number : REF006484W Company Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.
Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.
The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.
As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.
We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together , let's transform the way the world pays.
Job Description and Responsibilities
Client Services (CS) provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services.
In addition to supporting client implementation of Visa products and services globally, CS is also responsible for a host of critical services that support the broader Visa organization and clients, including : Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.
Across time zones and borders, we provide clients with a comprehensive set of services. We are trusted partners to Visas clients, providing expertise to support and successfully grow their business.
The Account Manager Prepaid Service Delivery, is an individual contributor role responsible for client satisfaction, process efficiencies, organic growth of the business, and complex business and technical issue resolution.
and, an overall understanding of the business including revenue, profit, and costs for the client and Visa DPS.
Note : This is not a sales or business development position; it is an operations based, client-facing role.
Essential Functions
Web Services; Web based Administrative systems; EMV; Tokenization; Risk tools; Invoicing / Billing; Reporting and Analytics
Identify, analyze and solution processing related issues and related customer impacts; communicate ongoing situation status;
assess and report on SLA performance and develop improvement plans. These activities include 24x7 On Call rotation and support for quarterly Maintenance Releases which could include overnight and / or weekend support
Qualifications
Basic Qualifications
2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.
g. Masters, MBA, JD, MD)
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.
S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law
Work Hours : Varies upon the needs of the department
Travel Requirements : This position requires travel 5-10% of the time.
Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with E
Last updated : 2024-09-10
Full Time
Consumer Services
$87k-117k (estimate)
09/13/2024
12/08/2024
usa.visa.com
SAN FRANCISCO, CA
15,000 - 50,000
1958
Public
CHARLES W SCHARF
$10B - $50B
Consumer Services
Visa is a financial technology firm that offers electronic payment systems for consumers, businesses, financial institutions, and government.
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