Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description

This is an individual contributor role responsible for the initial setup, maintenance and support of ATM, Debit and Risk processing client configurations and resolution of issues of basic to moderate levels of complexity. This position is at a developing professional level and requires some technical and analytical abilities. This role works with guidance from departmental peers and leaders when needed, but with a goal of working independently.

Essential Functions

- The candidate will be responsible for initial setup, maintenance and support of client configurations on various applications while meeting internal and external customer timelines for delivery. This includes taking business requirement documents (configuration/database forms) and providing technical solutions through application setup to comply with new or existing configuration standards. 

- Must utilize existing Tools/Software products to extract data into various reports to support research requests.

- Must collaborate with implementations, client services, certification and operations to ensure error-free processing and support of client configurations. The candidate is expected to learn from past mistakes with the ability to catch one’s own errors during requirements review/building phase of projects and not rely on the peer review or CERT processes to catch errors.

- The candidate needs to occasionally recommend customer service and/or value improvements after learning the business or customer setups and understanding Application Configuration best practices. The candidate is expected to raise questions or concerns at the initial stages of a project if the requirements or design are not aligned to maintain the integrity of our applications or may not serve the business purpose.

- Must research and resolve Database setup problems on multiple platforms for both Production & Certification environments 

- Must work with the certification group in the testing and certification of new client configurations

- Participate in on-call rotation for the 24x7 support model 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is not offering relocation assistance for this role.

Qualifications

Basic Qualifications
• Bachelors degree, OR 3 years of relevant work experience
Preferred Qualifications
• 2 or more years of work experience
• 1-2 years of experience in a customer support role in software, financial or information services.
• General knowledge of Electronic Funds Transfer (EFT)
• Knowledge of Oracle or SQL
• Knowledge of REST, SOAP, JSON and XML
• Knowledge of C#, HTML, React, .NET or relevant Microsoft web application technologies
• Good oral and written communication skills
• Experience using standard MS Office tools (e.g. MS Excel, Word, PowerPoint, etc.).
• Good analytical and problem-solving skills
• Collaborative, team oriented with the ability to work independently, exhibiting strong organization, multi-tasking and time management skills
• Demonstrated ability to learn quickly

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 62,000.00 to 87,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is not offering relocation assistance for this role.