14 Call Center Representative Jobs in Annapolis, MD
Vision Innovation Partners is Hiring a Call Center Representative Near Annapolis, MD
Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, DE, FL, GA.Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team.
We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly, fun work environment!
The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired.
ResponsibilitiesEssential Duties and Responsibilities:
- Respond to incoming calls efficiently and effectively with the highest level of quality service.
- Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
- Answer general questions from patients with courtesy and patience.
- Confirm, schedule, and reschedule appointments, as necessary.
- Follow up with patients on scheduled appointments
- Update patient demographics.
- Collect and verify insurance information
- Make outbound calls to patients and clinics.
- Handle online appointment requests.
- Handle email inquiries.
- Task messages to clinics.
- Excellent customer service and communication skills
- Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
- Bi-lingual (English/Spanish) preferred (but not necessary)
- Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
- Ability to handle multiple inbound calls in a fast-paced, challenging environment.
- Ability to multitask and navigate several systems at the same time.
- Positive cheerful attitude.
- Demonstration of critical thinking skills.
- Excellent time management skills.
- Ability to prioritize tasks.
- Work collaboratively & courteously with all other departments to ensure a positive patient experience.
- Perform various administrative functions and other duties/projects as assigned.
Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment.
Employees will be provided with company computer and equipment.
If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!
We will honor your experience with competitive pay, comprehensive benefits, significant eye care discounts, continuing education allowances, 401(k), and many other employee benefit programs.
Job Summary
Full Time
$42k-54k (estimate)
05/18/2023
07/27/2024
visioninnovation-partners.com
Annapolis, MD
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The job skills required for Call Center Representative include Customer Service, Call Center, Communication Skills, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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