IT Support Specialist - Tier III - Direct Hire

Exciting opportunity to put your Tier III IT Support experience to work work in a growing faith based organization. We seek a candidate that has deep technical experience with both Mac and PC environments. This is NOT a customer facing role, you will dig in and resolve System Admin issues when necessary. Put you basic networking experience with traditional and wireless networks to work in a team environment. This position has a mix of Mac and Windows machines and requires Azure AD, Exchange, and Office 365 experience. You must have exposure to MDM and have an interested in learning more about Azure in this role. In addition to our HQ in Atlanta we have 30 remote offices and are growing at a fast pace.

Enjoy working in the office only two days a MONTH. Travel is not required on this this role and seek candidates that are no more than two hours drive from Atlanta. You must be willing and able to work in a team environment and share data with other team members to be successful in this role.

RESPONSIBILITIES:

• Act as a final escalation point for Tier 1 and Tier 2 specialists
• Perform advanced technical support and system administrative functions - drive difficult open issue to a resolved status
• Assist with application, operating system, application related issues, and networking issues
• Help advance automation of OS patching, configuration of machines via Imaging and in general push for automation where it makes sense

This is a direct hire position. We offer a flexible work arrangement - only come to the office 2 times a month for team meetings. Enjoy highly subsidized medical for FTE roles.

REQUIRED SKILLS:

• 7 years (minimum) of Technical Support Experience
• 3 years Tier III Support Experience
• Mac Admin Experience
• Windows Admin Experience including Azure AD, Exchange, Office 365
• Single Sign-on experience (Okta) and MFA (Multi Factor Authentication) tools
• MDM - Mobile Device Management experience (Laptops and Mac's not phones)
• Powershell Scripting Experience
• Patching - Must have experience applying Patches to the OS
• Imaging
• Networking Troubleshooting skills - firewall, routing, switching, storage, backup and recovery
• Basic Wireless Networking troubleshooting skills
• Endpoint management systems knowledge - Any of the following ( VMWare, Workspace One, Airwatch)
• Excellent communication skills and the ability to work with a team

PREFERRED SKILLS:

• MCDST, MOS, MCP, ITIL MIcrosoft Administrator - certifications preferred