Service Specialist (Security)

Exciting opportunity to join a growing security team with the largest privately owned security integrator in the world.

RESPONSIBILITIES :

• Acts as our customers best service provider at all times
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;

diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.

• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions;

completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

• Completes accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and / or database management and manipulation.

May install, configure, and support a variety of network systems and equipment for assigned projects.

Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.

Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
• Performs other duties and responsibilities as requested or required.

This is a 6 month contract to hire position. This position is on-site 5 days a week in and around the metro atlanta area at customer sites.

The main office is in Duluth GA! There is little to no overnight travel. This is a great opportunity with a wonderful team! Growth opportunities! You will be provided a company truck, tools, PPE equipment, uniform, cell phone reimbursement and laptop.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses / domestic partners, and dependents.

Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS :

• 3 years of installation & programming experience with security (Access control, Door Readers, Intrusion, CCTV, etc.)
• Servicing experience
• Security certifications / licenses (Lenel, Prowatch, Genetec, Software house, Bosch, Avigilon, DMP etc.)
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Excellent personality & communication skills
• Strong customer service skills
• Experience with MS office application
• Valid driver's license

PREFERRED SKILLS :

• Fire experience
• Genetec & Lenel experience / certifications

Must be authorized to work in the US. Sponsorships are not available.