Sr Desktop Support Tech. Both Phone and In PERSON Interviews will be conducted.
VENDOR MAXIMUM SUBMITTAL RATE: $$$
100% ON SITE from Day One
Parking not provided for contractors
Per Mgr: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest. Pls make sure you candidate is aware.
100% ON SITE from Day One
Parking not provided for contractors
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Required/Desired Skills
SkillRequired /DesiredAmountof Experience Strong working knowledge of computer systems, hardware, and software, including drivers and biosRequired6YearsExcellent problem-solving, analytical, and team-working skillsRequired4YearsExcellent communication and interpersonal skills. Required4Yearsdemonstrated ability to obtain feedback from customers to improve training methods. Required4YearsWriting and editing training manuals. Required4YearsRunning reports and analyzing common complaints and problems. Required4YearsAn openness to learning new technologies. Required2YearsAn openness to learning new technologies. Required4Years
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.Question3In what city and state does your candidate currently reside?Question4Role requires the candidate to be 100% ON SITE from Day 1. If selected, does your candidate agree to this arrangement? Question5Per Mgr: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest. Since this role is 100% on site - no offer will be extended until the in-person interview is completed. Is your candidate aware of this?