Front Office/Receptionist Float/ Intake Coordination

JOB DESCRIPTION:

Does this sound like you?

Do you love to wear many hats? Does the thought of doing the same thing all day at work drive you crazy? Are you great with patients of all ages including the elderly and children with special needs, yet a master of details and numbers? Do you seek connection with others, both coworkers and patient families?

Then this position is uniquely suited to meet your needs!

Join our team at Vital Kids Medicine and work in a fast-paced clinic where you will maintain practice services by following office operations and procedures; controlling correspondence; maintaining filing systems; maintaining supply requisitions; performing clerical functions, engaging with patients, and assisting both doctors and staff.

Responsibilities:

• Maintain professional appearance and conduct that reflect good health and work habits.
• Demonstrate compassion, respect, discrepancy, and caring while working within the scope of the front desk reception
• The Front Desk position includes: Answering phones, directing calls, taking accurate messages, scheduling appointments, answering patient questions and requests, and providing information on VKM products and services.
• Maintain medical records, correspondence, and office filing system.
• Maintain a complex calendar of daily, weekly, and monthly activities and schedules of providers and office staff, staying on top of current and future events.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, medical records, and letters.
• Transmit correspondence and medical records by mail, e-mail, or fax
• Monitor multiple email accounts and navigate seamlessly through various duties throughout the day.
• Ability to triage incoming correspondence to physicians and reply to patient families with clarity and compassion.
• Adhere to HIPAA and train employees on HIPAA compliance.
• Be a liaison between our practice and our patient population.

Qualifications:

• Must be dependable and punctual.
• Effective communication skills including oral and written.
• A high degree of accuracy and attention to detail
• Committed to patient care and patient privacy
• Ability to maintain professionalism in appearance, speech, and conduct at all times
• Ability to work effectively while under pressure.
• Ability to multitask, prioritize and manage competing priorities, quickly moving from task to task without becoming distracted
• Ability to work in a fast-paced environment within a team setting.
• Ability to independently plan and complete projects
• Computer skills: Outlook, Word, and Excel.
• Knowledge of patient confidentiality policies, HIPAA, Universal Precautions, clinic operations, and patient safety
• Organized in thought, self-management, and clerical skills
• Strong leadership skills
• Medical office Experience (1-2 years ideal)
• Looking for either one Full Time Position: 35-40 hours
• Two Part-Time positions: 20-25 hours

Job Type: Part-time

Pay: $18.50 - $19.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person