5 Customer Experience Specialist Jobs in Brunswick, NJ
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Vitalief is Hiring a Customer Experience Specialist Near Brunswick, NJ
Location: Remote position
Job Type: Full-time or part-time
Reports To: Customer Service Representative
Job SummaryJoin our customer-focused team as a Customer Service Representative, playing a crucial role in delivering outstanding customer experiences. Engage with customers across multiple communication channels, addressing inquiries, troubleshooting issues, and providing insights on our products or services. Your aim is to leave each customer satisfied and confident in their interactions with our company.
Key Responsibilities
- Respond promptly and courteously to customer inquiries through various communication channels.
- Acquire in-depth knowledge of our products and services to offer accurate information and guidance to customers.
- Investigate and resolve customer complaints or problems with an emphasis on first-call resolution.
- Assist customers with orders, tracking shipments, and processing returns following company policies.
- Provide technical support to customers facing product-related challenges.
- Maintain detailed records of customer interactions, including resolutions and inquiries.
- Identify opportunities to suggest additional products or services to customers to drive revenue growth.
- Customer support experience or client service representative background.
- Proven track record of exceeding quotas.
- Strong phone handling skills, active listening, and customer-oriented approach.
- Excellent communication skills - verbal, written, and interpersonal.
- Ability to multitask, prioritize, and manage time efficiently.
- Proficient in typing.
- Solution-oriented mindset with a commitment to delivering exceptional customer experiences.
- Computer literacy, including proficiency in Windows and Microsoft Office.
- Flexibility in scheduling and work hours.
- Minimum one year of high-volume call center experience.
- Familiarity with automatic dialer systems.
- Pleasant phone demeanor and experience in both inbound and outbound environments.
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- On-the-job training
- Paid time off
- Paid training
- Remote work flexibility
- 8-hour shifts
- Day and evening shift availability
- Monday to Friday with rotating weekends
Employment Type: Full-Time
Job Summary
Full Time
$59k-76k (estimate)
06/02/2024
06/27/2024
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
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