Tico Coffee Roasters is Hiring a Friendly and Enthusiastic Barista for new Cafe @ Downtown San Jose Near San Jose, CA
Tico Coffee Roasters is a women owned boutique coffee roasting and tea company located in Campbell, CA. We direct import specialty coffees and the finest teas from producing countries around the world. Our coffees are hand roasted in small batches and teas are carefully curated guaranteeing product freshness and consistency. We deeply care about sustainability, high quality and social responsibility. We are looking for a motivated barista to join our cafe in Downtown San Jose, California, who will be the first point of contact between Tico Coffee Roasters and our retail clients. This person is also responsible for developing a retention strategy that will yield positive long term returning customers. The ideal barista is someone who is passionate about coffee, food and creating incredible guest experiences grounded in respect, empathy, and recognition. Previous experience is not necessary, although it is a plus. Your personality and what you care about will make the difference. Job duties:
Great customer service with a friendly smile
Demonstrate passion and enthusiasm for coffee
Educate customers on all our products
Maintain high quality and consistent product standards
Look for the highest customer satisfaction
Accurately process transaction in the POS System
Cup and taste coffee regularly to maintain familiarity with product and quality standards
Stay informed with new products and their attributes
Communicate with other team members, management and production to resolve challenges and elevate service
Create positive work environment
Participate in training events which include cuppings, tastings, socials, and workshops
Deliver impeccable hospitality to our guests and your fellow teammates
Participate in team work to 'dial in' and serve a selection of delicious coffees in a variety of different brewing methods including but not limited to: espresso, pour over, and cold brew
Expedite and serve delicious sweet and savory food created by our food partners
Drink your and others' coffee and espresso drinks regularly to ensure quality, uphold our standards, and keep developing your coffee palate
Support your team in keeping the cafe running smoothly and beautifully - these tasks may vary but can include washing dishes, clearing dishes, sweeping, dusting, mopping, cleaning and organizing condiment station, and taking out trash
Physical Demands
Stand and walk-must be able to stand for shifts and move around in the trailer and warehouse
Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery
Taste/Smell - ability to detect and perceive smell of coffee
Talk/hear - frequently communicates with customers
Carry weight, lift - lift up to 5 pounds frequently and up to 50 pounds occasionally
Do periodic clean up during and at the end of your shift
Requirements:
Must be 18 years old or older
Must be positive, inspiring, respectful
Passionate about coffee, people and creating hospitality and culinary experiences
Ability to manage your own time effectively
Great verbal and written communication skills and a desire to share accurately the message and mission of Tico Coffee Roasters to the potential customers, the current ones and the general public at all times
Willingness to work on a flexible schedule and on weekends
Existing Food Handler's Certification or certification within 30 days post hire
There is a 90 days trial period in which the applicant must demonstrate:
Satisfactory internal orientation completion
Understanding of the products and equipment offered to clients
Effectively complete the assigned tasks in a timely manner
Benefits:
One free 12 oz bag of coffee per month
You may purchase company products (coffee, tea & wares) at employee discount prices
In compliance with the California Sick Leave pay, paid sick leave accrues at the rate of one hour per every 30 hours worked, paid at the employee's regular wage rate. Accrual shall begin on the first day of employment.
We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job's requirements, our business's needs, and an applicant's qualifications. We do not tolerate discrimination or harassment of any kind-in the hiring process or in the workplace. All applicants will be considered without regard of race, color, religion, sex, national origin or age.