The Volunteer Services Coordinator is a member of the interdisciplinary team who is responsible for representing the volunteers and advocating for volunteer services, identifying needs for volunteers, matching volunteers with patients and families, and assigning volunteers.

* Maintains list of volunteers assigned to the team with information needed to adequately match patients and volunteers.

* Maintains frequent communication with the team's volunteers

* Matches and assigns volunteers with patients and families

* Encourages and collects volunteer notes; tracks and reports hours to Volunteer Services manager

* Represents the volunteer program in team meeting while encouraging use of volunteers

* Serves as a liaison to facilitate communication between volunteers and staff

* Provides individual volunteer support as needed

* Informs patients and families of volunteer availability and assess pt/family needs for volunteer services

* Supervises volunteers when designated supervisor is unavailable

* Assists with determining recruitment needs

* Supports the volunteer program through participation in volunteer trainings and functions

* Undertakes any other special projects at the direction of the supervisor

QUALIFICATIONS

* Ability to develop telephone rapport with volunteers, patients, and families

* Understanding of volunteering motivations

* Excellent communication skills and interpersonal skills

* Ability to work as a team member

* Excellent organizational and record keeping skills

* Ability to travel per job requirements

EDUCATION

* High school education

* Previous experience as a volunteer

* Some healthcare or volunteer administration experience preferred.

* Bilingual skills may be appropriate in certain geographic areas.

SPECIAL INSTRUCTIONS TO CANDIDATES

* EOE/AA M/F/D/V