16 Field Service Technician Jobs in Gainesville, GA
Vitruvian Consulting, Inc. is Hiring a Field Service Technician Near Gainesville, GA
The primary function of a Field Service Technician is to provide outstanding service and support to all customers whether it is trouble shooting over the phone or on-site service. The goal is to resolve all customer opportunities and issues as quickly as possible while maintaining a professional and courteous attitude. In-house service on equipment, electrical, assembly, jobs, repairs, etc… is the primary focus when not assisting customers.
Key Responsibilities And Accountabilities
- Act as the lead and first line of communication on all service-related phone calls; treating all customers with respect and courtesy while resolving their issue.
- Provide professional assistance, support, and service when on-site at a customer’s facility, remembering that each customer is valuable to our business.
- Recommend parts and other services to customers while on-site at their facility, leaving the customer with a feeling that our client can fulfill all their needs.
- Never leave a job unfinished, whether it is in-house or on-site at a customer facility.
- All jobs should be completed, and the customer should be fully satisfied before a job is considered complete.
- In extreme circumstances when this is not achievable, please contact your manager before leaving an incomplete job or service.
- Forward any potential sales lead to Sales team, including appropriate contact information and potential sales opportunities.
- Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer. and any follow-up required with the customer.
- Follow up with customers on services performed at their facility to ensure that they are nothing less than 100% satisfied and all their issues have been fully resolved.
- This follow-up should occur within a couple days from the service visit and documented on the job.
- Accurately complete all M1 paperwork for services provided both on-site and jobs performed in-house.
- Ensure that service-related jobs are completed correctly and ready to invoice.
- This includes production completing the job, confirming the correct price back to the customer, shipping the job at of M1 and ensuring that all paperwork is attached (signed confirmations, trip reports, job, picking slip, packing slip, et al.).
- Complete all in-house jobs properly and in a timely fashion.
- This includes jobs for inventory, jobs for order, customer repairs, or other tasks assigned by management.
- Check with inventory during idle time to see if there are assemblies, jobs, or repairs that need attention.
- All other service-related tasks as may be requested by management.
- Excellent communication skills.
- Ability to interact with clients on-site diplomatically and courteously as well as via any form of remote communication.
- Able to manage time, prioritize work, and achieve cost effective results.
- Available and comfortable with a significant amount of travel to be on-site addressing client needs.
- Associate’s degree preferred or an equivalent combination of academic and hands-on experience .
- 401k matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
We will respond within one business day!
Job Summary
Full Time
Business Services
$55k-71k (estimate)
06/29/2024
07/24/2024
vitruvianconsulting.com
Washington, DC
<25
Business Services
Related Companies
The job skills required for Field Service Technician include Field Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.
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