Candidate must be in EST

Contract - 3 Months

Duties:

The pharmacy technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.

SPECIFIC RESPONSIBILITIES:

1. Provide real-time support to pharmacies with point of service inquiries.

2. Educate prescribers on formulary and prior authorization processes.

3. Enter customer data and other relevant information into our documentation tool.

4. Assist members with pharmacy benefit inquires.

5. Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.

6. Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills:

3 to 5 years Recent PBM and/or pharmacy experience

Education:

HS Diploma/GED

Bachelor’s Degree or equivalent experience preferred

Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) preferred

Required Skills:

PHARMACY

CUSTOMER SUPPORT

DOCUMENTATION

PHARMACY TECHNICIAN CERTIFICATION

PTCB

Additional Skills:

REAL-TIME

TELEPHONE

Certifications & Licenses:

Pharmacy Technician Certification

Note:

PTCB Required

Hours Per Week: 40.00

Hours Per Day: 8.00

Remote