Description:

The client Provider- BH Hybrid Nurse Practitioner leverages administrative support in addition to delivering patient care services through virtual technology.

The ratio of work is dependent upon patient demand. You will work in collaboration with a dedicated team of professionals as you independently provide holistic, evidenced-based care inclusive of accurate assessment, diagnosis, treatment, management of health problems, health counseling, and disposition planning for our patients.

Encounters are documented utilizing an electronic health record (EHR). This role reports directly to the client Virtual Care SPM.

High School Diploma or GED Required .

Duties

Responsibilities include but are not limited to

1. Patient-Centered Quality and Safety

Evaluate primary care, acute, chronically ill, and transitional care patients, in addition to providing healthcare education and counseling, and disposition planning for our patients ranging in age 18 months and above

Provide patient counseling; inclusive of pregnancy prevention, STI Prevention/safer sex practices, contraceptive care counseling and medication management

Educate patients on health maintenance and respond to patient care inquiries

Document all patient care within an EHR according to the client policies and procedures

Provide care and coordination of our patients with internal and external colleagues, including the broader patient centered medical home, ensuring the highest standard of care is provided for all patients and at all times

Effectively work within a patient care team, including fellow Providers, Collaborative Physicians, para-professionals, Pharmacists and other members of the Behavioral Health care team

2. Customer Service Excellence

Deliver excellent customer service

Seek to increase patient engagement and satisfaction through integration of feedback from patients, management, and professional colleagues

Focuses consistently on the patient to create a warm and welcoming environment

Tailor communication style to effectively influence quality outcomes and patient needs

Collaborate with pharmacy and front store colleagues to provide a complete patient experience

Maintain patient confidentiality in accordance with PHI and HIPAA standards

3. Healthcare Environment Management

Resolve conflict using appropriate management techniques

Cultivate and maintain positive relationships among practice employees, Health colleagues and external partners

Reprioritize continually throughout the day to fulfill patient and business needs

Support the overall patient experience, by effectively managing clinical and non-clinical duties as well as patient expectations

Quickly adopt new service offerings and patient care models

Adhere to the core values of the client in all communications and interactions

Assist with hiring, development and evaluation of Practice employees

Complete necessary tasks for clinic operations, including but not limited to taking inventory, following up on lab results, receiving incoming phone calls, ordering supplies and maintaining clinic cleanliness

4. Business Acumen

Remain accountable to managing business needs including, but not limited to, budget, payroll, inventory, billing insurance, and payment collection

Own the success of your practice through implementation of the clinic level business plan designed to meet identified business goals

Assure complete and accurate payment for services through comprehensive documentation in the patient chart, verification of payment method (insurance, cash or combination) for each visit, and collection of payment as directed by the EMR

Complete revenue cycle managements tasks including collecting payment at time of service for all visits and preparing nightly deposits.

5. Autonomy

Work independently, prioritize and solve problems, take initiative, and advocate for their patients and their practice

Actively participate in professional development through professional groups, committees within the organization and/or additional external experiences

Maintain self-awareness and professionalism of individual actions and how they impact the clinic, practice, and healthcare industry

Continuing education, including what is required to maintain employment at the client, is the responsibility of the provider.

Experience

Minimum of two years of medically-relevant experience or equivalent

Effective verbal, written, and electronic communication skills

Outstanding organizational skills and ability to multi-task

Initiative, problem solving ability, adaptability and flexibility

Ability to work without direct supervision and practice autonomously

Is proficient with information management and technology

Capacity to collaborate with professional colleagues as necessary to provide quality care

Depending on the market, the ability to be proficient in both speaking and writing in additional languages not limited to but including Spanish may be required

ESSENTIAL FUNCTIONS:

Provide holistic, evidenced-based care inclusive of accurate assessment, diagnosis, treatment, management of health problems, health counseling, psychiatric diagnosis and prescribing, mental health counseling and disposition planning for our patients. This includes education and treatment for pregnancy prevention, sexually transmitted infection (STI) Prevention and safer sex practices.

Serving as a clinical expert and resource for clinical quality initiatives.

Program development and process improvement insight as a key expert in both roles providing acute care and behavioral health services.

Quality and Training background to support onboarding of new providers and quality oversight of behavioral health care.

Education

Completion of a Master’s Degree level Family Nurse Practitioner and Psych-Mental Health program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse roles required.

Note :

Exact hours TBD, but current business hours are 6am-11pm, including weekends and rotating holidays .

Fully remote (never coming onsite)

Candidates must be licensed in at least FIVE of the following states: AK, AZ, CA, HI, IL, MN, MT, NM, OR, UT, WA, MO.

Position could start as PRN until September when it will become FT