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Who we are : Founded in 2001, Vivid Seats (NASDAQ : SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.
We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2024 , we believe that our People are our greatest competitive advantage.
To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
As a Team Lead of Customer Service Nights and Weekends, you will supervise and coach a fast-paced team to provide an exceptional experience to our customers and clients.
You’ll lead your team to success by producing and implementing new ideas to increase productivity, increase customer satisfaction and utilize data to make operational improvements to provide an exceptional experience for our sellers.
As a Team Lead, you will oversee day-to-day operations, which is responsible for monitoring open orders, intervening as necessary to correct problems, provide support and decisioning for the team, ensuring KPI’s are met, work closely with the Broker Relationship Management team and coach, develop and provide reviews to your associates.
This is a unique opportunity to have a positive impact in a high growth business.
Schedule for this position :
How your role contributes to the success of Vivid Seats :
How your role expectations will progress as a Team Lead- Customer Experience in the first 30, 90, and 180 days :
Team Lead- Customer Service (30 days in)
Team Lead- Customer Service (90 days in)
Team Lead- Customer Service (180 days in)
What You’ll Bring as an Team Lead- Customer Service :
Last updated : 2024-06-19
Full Time
Software & Cloud Computing
$67k-86k (estimate)
06/21/2024
09/18/2024
vividseats.com
ANAHEIM, CA
500 - 1,000
2001
ROBERT VELTON
$50M - $200M
Software & Cloud Computing
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. We've unseated major rivals and secured exclusive new partnerships with iconic brands like ESPN and Sports Illustrated. Our longstanding relationships with certified ticket re-sellers and our convenient fan-to-fan selling platform offer an unrivaled experience for both fans and sellers.