Description

Under the guidance of the WIC Coordinator, performs basic screening procedures for WIC clinic clients as assigned.

Primary Functions :

• Maintains an effective working relationship with clinic staff and establishes a positive rapport with WIC participants.
• Greets participants and assesses reason for appointment and / or need to reschedule.
• Maintains clinic schedule, schedules appointments and follow-up on missed / upcoming appointments.
• Pre-screens applicants to obtain basic demographic data, resolve any potential dual enrollment on the precertification screen, if applicable.
• Conducts participant intake interview verifying demographics, obtaining participant signature on appropriate consents and preparing participant record for services to be received.
• Maintains appropriate documentation in WIC EMR.
• Explains clinic procedures and participant rights and responsibilities.
• Gives participant specific forms to complete and / or educational materials to review for the services to be received.
• Prepares physical set-up of clinics; cleans up after clinic, and restocks / organizes medical supplies as indicated.
• Completes participant's length / height and weight per IDPH Nutrition Assessment Manual.
• Completes and records participant's hemoglobin per applicable IDPH and VNA Health Care procedures.
• Directs participant or parent / guardian in completion of clinic forms as applicable.
• Notifies Nutritionist of problems or alterations in participant status.
• Answers, assesses and screens telephone calls.
• Translates for participants and staff as needed.
• Respects participant’s privacy and rights, and maintains participant confidentiality.
• Maintains office and printing supplies and prepares requisitions needed for supplies and storing when received.
• Understands and applies VNA Health Care Infection Control Procedures.
• Familiarizes and complies with all VNA policies and procedures.
• Meets standards of behavior expectations.

Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.

Other duties as assigned.

Qualifications

• High school diploma or equivalent, some office technology courses desirable.
• Minimum of one-year customer service experience preferred.
• Effective communication skills, including neat and legible hand writing / printing.
• Bi-lingual in Spanish / English as follows : Reading - Required. Written Preferred. Speaking Required. This position requires phone calls to Spanish speaking participants, distribution of Spanish language materials to participants, etc.

Will serve as receptionist for WIC on rotating basis.. May be required to translate materials and messages from one language to another.

Will be required to interpret nutrition assessment and counseling sessions and nutrition education groups.

Some computer skills required.

Essential Functions / Physical Requirements : 1.Ability to communicate effectively verbally and in writing.

2.Tactile, visual and olfactory senses intact.

3.Manual dexterity efficient to perform procedures (i.e. Ht, Wt, Hgb) and operate a computer.

4.Ability to deal with high levels of stress.

5.Ability to frequently lift up to 50 pounds.

VNA complies with all laws enforced by EEOC and ADA.

Revised : 9 / 14, 10 / 15, 6 / 23

Last Review Date : 9 / 14, 10 / 15, 11 / 16, 11 / 20, 6 / 23

Last updated : 2024-06-12