Description

· Oversight of program operations and social service staff, and collaboration with facility management.

· Direct supervision of Tenant Service Coordinators and Administrative Assistant.

· Available to be on-call and respond as needed either on the phone or in person after hours, weekends and holidays.

· Assist with the development, interpretation, and implementation of the policies and procedures for all staff.

· Assist with the interviewing, hiring, supervision, scheduling, evaluation, and separation of human and support service staff.

· Oversight of charts and recording systems providing for proper service control and standards, including HRA or designated DHS, DOHMH, OTDA, HUD and other regulatory agencies.

· Promote client relations by assisting with receiving complaints and compliments, investigating, and resolving all complaints.

· Participate in continuous quality improvement (CQI) activities and agency wide CQI committee and ensures CQI plan is implemented for the program.

· Assist with the process of accurate reporting to regulatory agencies and internal sources in accordance with regulations and indicated timeframes.

· Maintain statistical data to allow for efficient reporting including monthly reports.

· Assist the Assistant Director of Housing in preparing and monitoring budgetary controls and measures.

· Work with Property Management to ensure that all safety and security procedures are current and implemented.

· Maintain consistent communication with government partners, property managers and housing partners to cover policy initiatives, agency procedures and to provide direction that supports efficient and successful placement process.

· Ensure compliance with all regulatory agencies.

· Ensure site are having clinical case reviews and incident reviews

· Review of facility incidents and ensure appropriate follow-up.

· Support with securing adequate staff coverage for the sites

· Assist in promoting good community relations through involvement in community affairs and establishment of community outreach programs.

· Participate in various committees and meetings as requested.

· Attend seminars to further professional development.

· Co-Chair case conferences, interdisciplinary team meetings, staff meetings and training to ensure compliance with VIP, HRA, DHS, OTDA, HUD, etc. polices and procedures.

· Maintain a high level of industry knowledge and keep the supervisor and agency aware of changes required/recommended in agency operations.

· Responsible for all aspects of housing operations in the absence of the Assistant Director of Housing.

· Perform all other duties as assigned by the Assistant Director or designee.

Requirements

·Must have bachelor’s degree with 5 years’ experience providing clinical services within a social service supervised setting working with vulnerable populations.

· Master’s degree preferable.

· Knowledge of support services (ex: case management) to vulnerable populations, including but not limited to the homeless, mentally ill, substance users, persons living with HIV, and low-income individuals and families.

· Must possess the ability to promote a team environment. 

· CPR/First Aide or receive within 2 months of hire.

· Ability to interact effectively with all populations served.

· Ability to speak, read and write the English language.

Bilingual (English/Spanish) a plus

· Excellent interpersonal, oral, and written communication skills.