Admissions Coordinator

Lakeshore Manor Nursing & Rehabilitation Center has an exciting opportunity for an enthusiastic and customer service driven admissions/marketing professional for an Admissions Coordinator position!

In addition to excellent written and verbal communication, problem solving, and decision making abilities, the best candidate will possess the ability to work well with an interdisciplinary team. The ideal candidate will be passionate about connecting people with services, display a versatile, think-outside-the-box style, and have the drive to follow through on program initiatives.

Responsibilities:

• Coordinates with the nursing team to ensure rooms are ready for new admits, returning residents, and room changes.
• Coordinates with maintenance to ensure any repairs needed in the room are done.
• Coordinates with housekeeping to ensure that rooms are clean.
• Ensures that the admissions process enhances the customer experience, is seamless, and that all necessary customer service, documentation, and regulatory functions are completed in a pleasant, timely, and customer-friendly manner.
• Reviews EPIC, AIDA, and faxed referrals from clinics and hospitals. Ensures accurate data entry in EMR.
• Works closely with admissions director, director of nurses, and administrator to ensure census is maintained.
• Must adhere to Code of Conduct and Business Ethics policy, including documentation and reporting responsibilities.
• Participates in Quality Improvement activities as assigned.
• Some after hours, on call, and/or weekends may be required on occasion.
• This is a position in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holidays and working during inclement weather may be required.

Qualifications:

• Nursing Home Admissions/Marketing experience is required
• High school diploma required.
• Degree in health care management or marketing is desirable.
• Exposure to and understanding of the health delivery system, medical vocabulary, and background or interest in sales is desirable.
• 3-5 years of customer service experience in a similar role in a health care setting.
• Experience and/or training in medical terms, EPIC, and basic computer programs preferred.
• Understands and applies training from in-service education and has the ability to instruct personnel during training education and staff meetings.
• Familiar with insurance verification and requesting insurance authorization preferred.