Description

Volkswagen of Downtown Chicago, a proud member of the Murgado Automotive Group, is a premier automotive dealership located in downtown Chicago, IL.We are looking for service advisors who will be enthusiastic about growing professionally, with opportunities to manage their own earning potential, and help us deliver the exceptional customer service that our clients have come to expect. Located in the heart of Gold Coast Downtown Chicago, this is onve of teh largest VW Service Centers in Illinois.

Experience Advisor can expect over $80k-100k/year!

If you’re interested in joining our progressive, growing organization please complete our on-line application or better yet stop in to for a personal, confidential discussion.

Interviews are being held right now! Call Mike Lichert at 312-628-4848 and apply online!

Responsibilities

• Greet customers with a warm and friendly demeanor, ensuring a positive and welcoming experience.
• Listen attentively to customer concerns and accurately document service requests.
• Consult with customers on recommended maintenance and repairs, explaining the process and associated costs.
• Provide detailed estimates and timelines for service completion.
• Coordinate with the service team to ensure efficient vehicle maintenance and repair.
• Keep customers informed of service progress and updates, providing clear and timely communication.
• Assist in resolving any customer inquiries or concerns with professionalism and empathy.
• Upsell additional services and maintenance packages to enhance customer satisfaction and vehicle longevity.
• Maintain accurate records of service transactions and customer interactions.
• Foster long-term customer relationships by delivering outstanding service and exceeding expectations.

Qualifications

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Previous experience as a service advisor or in a customer-facing role is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong knowledge of automotive service and repair procedures.
• Proficient in using computer systems, email, and basic office software.
• Detail-oriented and organized, with the ability to manage multiple tasks efficiently.
• Ability to thrive in a fast-paced and team-oriented environment.
• Valid driver's license and clean driving record.

Benefits

• Competitive compensation package based on experience and performance.
• Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment within a reputable automotive group.
• Opportunity for growth and advancement within the organization.