Coordinating and providing support and assistance across the program operations. Responsibilities include social service coordination and case management responsibilities, overseeing on going security and safety of the programs, accountability for the client population, supervising the orientation of all new clients, conducting risk assessments, developing and implementing service plans and delivering treatment service to the clients.

Scope of Duties:

1. Identify potential homeless populations that are suitable for the Transitional Living and Supportive Services programs.
2. Inspect and monitor client records to ensure that services provided respond to assessed risk and needs and comply with contractual requirements identified by the funding source and Volunteers of America Delaware Valley.
3. Collect all assessment and related research data and process information on database.
4. Develop and maintain positive relationships with funding and regulatory agencies, and maintain compliance with all applicable housing, certification and accreditation.
5. Develop and maintain positive relationships with community resources, including service providers and planning bodies, elected officials, civic and religious associations.
6. Ensure the timely completion of all reports, fiscal data and quarterly reports as required.
7. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional affiliations.
8. Responsible for outreach plans and activities in regions with multi-employees.
9. Work with program teams to ensure accurate monthly, quarterly and annual reporting on outcomes.
10. Act as a liaison between the program and the community, to include the law enforcement partnerships, social service agencies within the community and other partnering providers. Interact with all clients, staff and community members with respect and courtesy.
11. Maintain client and staff confidentiality in compliance with operational policies and procedures.
12. Attend and participate in regularly scheduled staff meeting, supervisory conferences and training sessions.
13. Other duties as assigned.

ADA Essential Functions:

1. Occasionally required to smell, stoop.
2. Regularly required to use hands to handle or feel.
3. Regularly required to reach.
4. Regularly required to stand, walk, sit, talk and hear.
5. Regularly required to lift and move up to 10 lbs.
6. Ability to see clearly at 20 inches or less.
7. Ability to observe an area that can be seen up and down or to the left and right while remains fixed on given point.