5 Customer Support Manager Jobs in Goodlettsville, TN
Volvo Buses is Hiring a Customer Support Manager Near Goodlettsville, TN
Customer Support Manager
- Setting service priorities in the territory
- Implementing action plans aimed at ensuring customer satisfaction
- Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
- Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
- Implement and coordinate various after-sale service or warranty programs;
- Provide information to help the company measure results and assess risks of work plans within the territory
- Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
- Achieve a balance between customer expectations, internal company procedures and other priorities in the department
- Keep up-to-date on technical developments to provide customers with the best possible information
- Working in a team approach with Coach Sales Parts Sales and the network locations
- Safeguard organizational and personal information confidentially
- Respect and enforce the policies, rules and values of the company
- Contribute to the attainment of company objectives through efficient use of resources
- Foster teamwork and improved communication
- Develop personal and professional skills
- Act as a worthy representative of Prevost at all times
- Minimum of 5 years experience in related field
- Minimum of 5 years in fleet management - Preferred but not required
- Diploma in automotive mechanics or other related field
- Stand for long periods of time during work hours
- Bend and stoop for long periods of time during the day
- Grip, grasp, or twist using hands and wrists regularly during work hours
- Work a shift of 12 hours or more, if required
- Reach overhead with 50 pound loads, if required, and regularly during work hours
- Understand hazardous communication and safety information
- Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver’s License for the latter
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
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Do we share the same aspirations?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Job Summary
Other
$82k-106k (estimate)
03/24/2024
07/20/2024
volvobuses.com
Gothenburg, KY
25 - 50
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The job skills required for Customer Support Manager include Customer Success, Coaching, Customer Satisfaction, Customer Support, Innovation, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
02/26/2022: Winston Salem, NC
Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
02/10/2022: Rapid City, SD
They are responsible for overseeing teams of Customer Service Representatives.
04/10/2022: Queens Village, NY
Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
02/03/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Customer Support Manager.
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