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The Vomela Transportation Group has an exciting opportunity for a Customer Service Representative to join our team. This position will be responsible for serving as the inside portion of the sales team for the Transportation Group, processing proposals and orders along with other customer service functions as required.
The ideal candidate has an opportunity for growth while working in a fun, fast paced and dynamic environment. Our vast network of companies allows members of our team to build relationships with and provide marketing and printing solutions to some of the largest and most recognized brands in the world. With us, you can make a difference.
Vomela is one of the largest and fastest growing marketing specialty companies in North America. With more than 20 locations and over 1,300 employees, Vomela utilizes the latest in technology to manage, produce, and distribute corporate marketing programs and collateral, retail in-store signage (POS/POP), store décor, tradeshow and event programs, transportation and fleet graphics.
Key Responsibilities
· Work closely with clients on delivery schedules, product specifications, and all concerns relating to their orders.
· Process requests for quotes and proposals on behalf of sales personnel
and assigned clients. Ensure all requests are processed in a timely
manner based on clients’ requirements.
· Properly communicate client requirements to all related departments.
· Coordinate and follow up with installations as required.
· Process customer complaints as they relate to the Transportation Customer Service Group. Ensure all issues are resolved and processed in a timely manner and appropriate costs are passed on when applicable.
· Enter orders and jobs
· Schedule production meetings for orders valued at $25,000.00 plus and/or complex projects to ensure production understands the scope and to verify timing will be met.
Requirements
· High School diploma or equivalent
· Two years of college preferred
· One year of experience in customer relations
· Excellent interpersonal and communication skills and problem solving ability
· Ability to juggle numerous tasks and withstand pressure
· Ability to fluently communicate, both in writing and verbally in English
· Ability to establish and maintain positive relationships with customers and coworkers
· Great sense of urgency and collaborative with others
· Strong customer orientation and business judgment
· Excellent Organizational skill and very detailed oriented
· Critical Thinker and highly analytical
· Exceptional reasoning ability
· Understands print production
· Computer proficiency
· Team driven and customer oriented focus
Benefits
· Comprehensive benefit package including a 401k
· A financially stable, customer focused environment serving as a foundation for successful, long term career opportunities
Location
High Point, NC
Job Type
Full Time Employee
We are an Equal Opportunity Employer.
Full Time
$34k-43k (estimate)
10/05/2023
08/16/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.