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Field Service Technician
VortalSoft Richmond, VA
$85k-109k (estimate)
Full Time | IT Outsourcing & Consulting 2 Days Ago
Save

VortalSoft is Hiring a Field Service Technician Near Richmond, VA

Looking for a D1 Field Service Technician to cover Richmond, VA area. This will be a general territory field tech assisting multiple customers in the geography. Hiring Manager would prefer to only interview techs that have field service experience and not those that reported to a single location every day in their previous jobs.

Looking for a tech with mechanical abilities and printer skills first and foremost, with some pc skills needed as well.

Preference will be given to techs with mechanical/printer skills and experience. Wide Format printer skills/experience a plus. 

Must have an active driver's license and Proof of Covid vaccination, along with their own reliable transportation.

The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

General FST responsibilities:

  • 40-hrs/week (on-call nights/weekends required).
  • Must be able to work overtime when required (limited OT with Manager approval beforehand).
  • Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
  • Provide quality customer support and relations through use of customer management skills and other D1Employees.
  • Diagnose machine performance problem.
  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Installing and repairing Servers
  • Troubleshoot and installing in LAN-WAN environments
  • Provide some desk side technical support for hardware and software
  • Perform analysis to effectively identify potential problems to eliminate problems in the future
  • Maintain requisite technical competence to support the hardware and software
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
  • Taking appropriate actions to mitigate or eliminate hardware/software problems
  • Handle General Territory.
  • Perform applicable preventative maintenance, per OEM specifications

Required Skills:

  • A , Vehicle, ability to travel overnight and pull after hours on-call
  • Standby and travel are a requirement, normally 150 mile radius
  • Needs mechanical abilities and printer skills as well as PC repair and software

Required Education

  • High school/College/Military/Tech School/IT course.

Required Years of Experience:

  • 2 Years

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$85k-109k (estimate)

POST DATE

07/04/2024

EXPIRATION DATE

07/28/2024

WEBSITE

vortalsoft.com

HEADQUARTERS

SOMERSET, NJ

SIZE

50 - 100

FOUNDED

2000

TYPE

Private

CEO

SANJAY MALHOTRA

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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The job skills required for Field Service Technician include Field Service, Customer Service, Troubleshooting, Customer Support, Repairing, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.

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