Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.

We are currently looking for full-time Accounts Receivable/Insurance Specialist for our Corporate office located in Brooklyn Park. This position is responsible for working accounts receivable for specified insurance group(s), including claims follow-up, denials, and appeals. Also responsible for answering patient telephone calls within the business office and assisting patients in resolving questions about their statement.
This is a hybrid position that will require 1 day in office after successful completion of the training period (approximately 2-3 months). The full-time schedule is Monday through Friday between the hours of 8:00 AM - 5:00 PM.
Responsibilities:

• Completes review of A/R report in a timely fashion, recognizing trends within that A/R, keeping supervisor informed while seeking resolution of issues involved.
• Researches credit balances and prepares refund documentation for checks to be issued.
• Works denials per Voyage Healthcare protocol.
• Responds to correspondence from payers within 48 hours of receipt.
• Appeals incorrectly paid and denied claims in a timely fashion.
• Interacts with coding specialists as necessary to resolve claims.
• Answer’s patient billing questions; telephone calls are handled upon receipt and calls are not transferred.
• Requests payment from patients when taking calls and after questions have been answered.
• Keeps up-to-date with changes as it relates to billing and coverage issues for assigned payers
• Presents ideas and works with Business Office Manager to improve efficiency and effectiveness of working insurance accounts receivable.
• Assists with updating patient demographics and insurance information as needed

Requirements:

• High school diploma or equivalent
• Minimum of one year of billing experience in a medical practice, using an automated billing system
• Proficient with Electronic Medical Records and Microsoft Office products preferred
• Ability to effectively communicate and work efficiently with patients, staff, physicians, and administration
• Ability to maintain a positive approach on the telephone and providing a high level of customer service
• Demonstrates leadership and problem-solving skills
• This position requires strong communication skills, both written and verbal

Voyage Healthcare offers the following benefits:

• Medical, Dental & Vision Insurance
• Basic Life Insurance
• Basic Accidental Death & Dismemberment (AD&D) Insurance
• Long Term Disability Insurance (LTD)
• Short-Term Disability Insurance (STD)
• Employee Assistance Program (EAP)
• Retirement Benefits
• Paid Time Off (PTO)
• Paid Holidays

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA
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Job Type: Full-time

Pay: $20.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Office
• Private practice

Work Location: Hybrid remote in Minneapolis, MN 55445