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Company Overview:
Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model—a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics—can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.
Job Description:
Customer Service Representatives (CSR) are the primary face of the company to our most important stakeholders—our customers! The CSR helps to get approved clients into their rental vehicle smoothly and keep them on the road throughout their time with us. CSRs handle direct requests from customers in the office, as well as tasks from the fleet department that affect customers. Our front office CSRs are also supported by customer support infrastructure that operates remotely (outside of the United States).
The role reports to the Customer Service Manager or Branch Manager within VGM’s Operations Team.
Essential Job Functions:
● Coordinate with the remote support team to create customer reservations
● Onboard new and returning customers as they begin a rental contract
● Verify driver and vehicle information is updated
● Offboard customers who are returning a vehicle, including closing their account and completing appropriate charges
● Support the fleet and claims team with the accident/damage reporting process
● Resolve and De-escalate customer concerns
● Actively follow up with customer requests (switches and pickups) and document all actions per provided protocols
● Communicate regularly with office teammates, supervisor, fleet team and remote support teams on the status of customer accounts and requests
● Perform any other duties as assigned
● Must be able to perform essential job functions with or without reasonable accommodations
● Must be able to work onsite, this is not a remote role
Qualifications Needed:
● Excellent interpersonal and customer service skills
● Must be able to work Monday-Friday 8:30am-5:30pm
● Proficient use of Google Suite, Excel and MS Word Skills
● Ability to navigate through multiple computer applications with speed and accuracy.
● The ability to adapt and learn quickly
● Superb written and verbal communication skills
● Ability to work in a fast-paced environment
● Bi-lingual a PLUS (Spanish, Arabic, Russian and any other languages welcome)
The Company reserves the right to modify essential job functions, qualifications and overall job duties at any time in order to support the needs of the business. Any changes will be communicated to the appropriate parties.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
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Work Location: In person
Full Time
$44k-55k (estimate)
04/14/2024
06/18/2024
The job skills required for Customer Service Representative include Customer Service, CSR, Customer Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.