4 Manager, Product Success Partnerships Jobs in Dallas, TX
SORT BY
S
V
S
S
Manager, Product Success Partnerships
$111k-151k (estimate)
Full Time
1 Day Ago
Voyager Sopris Learning is Hiring a Manager, Product Success Partnerships Near Dallas, TX
Job OverviewLexia Learning is a highly-respected developer of technology-based reading programs for all students in Pre-K-Grade 5 and at-risk students in Grades 6-12 and professional learning for their teachers. Be a part of our growth as we provide districts with educational software proven to help students of all abilities become proficient readers as well as impactful, adult professional learning .
The Customer Success Department at Lexia Learning collaborates with customers to help them reach their desired outcome while having an outstanding experience. We partner with K-12 administrators and educators to implement Lexia programs with fidelity and ensure optimal student outcomes. We help our customers build capacity locally to implement Lexia programs effectively and efficiently, ensuring a powerful return on investment - strong and confident readers!
The Customer Success department is looking for an experienced Product Manager who is passionate about joining a team dedicated to making a difference in the lives of learners and educators. You will join a dynamic and fast-paced environment and work with cross-functional teams to build, refine, and communicate Success Partnership offerings aligned to Lexia’s product line. This includes partnerships for Core5, PowerUp, Lexia English and LETRS.
Location: Remote, USA
Job Responsibilities
An Equal Opportunity EmployerWe are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
The Customer Success Department at Lexia Learning collaborates with customers to help them reach their desired outcome while having an outstanding experience. We partner with K-12 administrators and educators to implement Lexia programs with fidelity and ensure optimal student outcomes. We help our customers build capacity locally to implement Lexia programs effectively and efficiently, ensuring a powerful return on investment - strong and confident readers!
The Customer Success department is looking for an experienced Product Manager who is passionate about joining a team dedicated to making a difference in the lives of learners and educators. You will join a dynamic and fast-paced environment and work with cross-functional teams to build, refine, and communicate Success Partnership offerings aligned to Lexia’s product line. This includes partnerships for Core5, PowerUp, Lexia English and LETRS.
Location: Remote, USA
Job Responsibilities
- Define and execute short term and long term roadmap for Success Partnerships aligned to our Customer Success methodology to provide customers with the implementation support needed to find value in our product solutions.
- Collaborate in creation, revision of success partnership offerings with Customer Success and Sales leadership teams.
- Collaborate with leaders within Customer Success department including Success Management, Professional learning, Customer Success Operations, Customer Support/Rostering and other departments to inform roadmap development
- Collaborate and inform other departments within the organization of success partnership offerings including Product Marketing and Research to support in creation of collateral and reporting associated with milestones.
- Collaborate with marketing teams on how to tell our Success Partnership story and its connection to the overall Lexia brand story in collateral, communication campaigns and our website.
- Analyze bookings data associated with Success Partnerships and our annual attach rate of services to be sure our offerings are meeting the market demand.
- Establish the roadmap and development plan for Success Partnerships including milestones, services, resources and professional development needed to properly support customers using Core5, PowerUp, Lexia English and LETRS.
- Drive innovation and roadmap adjustments in Success Partnerships according to EdTech industry standards.
- Evolve LETRS service offerings to support LETRS Local Certified facilitators.
- Develop LETRS LCC consultant model to extend the relationship with LETRS customers to support changes in literacy outcomes.
- Maintain and evolve the product training and contract for learning management system to support self-service product training (pivoting from Lexia Academy to….)
- Work with Lexia Community team to identify how to compartmentalize content unique to partnership customers.
- Own the delivery of the product roadmap and ensure that the infrastructure, resources, and internal professional learning are aligned to support customer success managers to deliver value to customers who have purchased success partnerships.
- Collaborate with Customer Health, Journey and Experience team members to identify what resources are best aligned for use with self-service, low touch, high touch and success partnership customers to ensure that customers find value in what is offered through success partnerships.
- Document and process questions/concerns/suggestions from customers and the Customer Success team and develop a process to evaluate and prioritize suggestions.
- Document and prioritize requests for support materials to develop a more consistent and ongoing process to develop tools to meet the needs of customers.
- Help coordinate the iterative process around design, development, and delivery of success partnerships.
- Perform market research and analysis and uncover trends and opportunities.
- Manage other product managers and contractors to support the development, internal enablement, and go to market strategies for service products to support implementation of all Lexia products.
- Proven work experience 10 years in product management within the educational technology market preferably with a Professional Development product.
- 4 years experience in leadership experience, including managing and developing high-performing teams.
- Ability to understand and help shape the “big picture” while communicating plans to execute on current product strategy.
- Demonstrated expertise in customer success methodology.
- Highly skilled and experienced at managing complex aspects of a successful product throughout its lifecycle.
- Demonstrated experience working with Education experts, Marketing and Sales organizations on research and launch.
- Excellent relationship building and negotiating skills. Highly developed listening skills.
- Excellent written and verbal communication skills.
- Proven ability to develop and communicate product roadmaps and recommendations to executive management
- Proven problem solving skills and a willingness to roll up one’s sleeves to get the job done.
- Skilled at working effectively with cross-functional teams in a matrix organization. Ability to work collaboratively with peers and executives across functions.
- Demonstrated ability to simultaneously manage multiple, critical projects.
- Passionate about solving customer problems (the big ones and the small ones).
- Bachelor of Arts or Sciences Degree required, or equivalent experience. A Graduate Degree is preferred.
- Experience with a SaaS application preferably in or related to K-12 education preferred.
- K-12 teaching experience preferred.
An Equal Opportunity EmployerWe are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
Job Summary
JOB TYPE
Full Time
SALARY
$111k-151k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/31/2024
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
