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Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses. For more information regarding VSP Vision benefits, please click here.
General Summary
Primary role is to provide high-quality patient experience by welcoming and communicating with patients, and creating an efficient patient flow and flawless patient transition throughout the eye care experience
Essential Functions
Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, completing the check-in and check-out process
Work collectively with staff, doctor, and patients by documenting patient information, updating records, and collecting patient payments
Answer and triage patient correspondences received via telephone, email, and fax; responds to inquiries in a timely fashion.
Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
Responsible for keeping an organized front desk and front entry at all times
Work on special projects, cross-train in different departments, and perform other related duties assigned or requested.
Job Specifications
Typically has the following skills or abilities:
One to two years of administrative experience with at least one year providing Administrative support
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Full Time
$40k-49k (estimate)
06/29/2024
07/12/2024
The following is the career advancement route for Patient Coordinator (Oak Tree Optometry) positions, which can be used as a reference in future career path planning. As a Patient Coordinator (Oak Tree Optometry), it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Coordinator (Oak Tree Optometry). You can explore the career advancement for a Patient Coordinator (Oak Tree Optometry) below and select your interested title to get hiring information.
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Patient coordinators can help patients fill prescription orders but may not give a prescription.
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They can assist patients with taking the pills and organizing methods to help patients remember which pills to take and when, but patient coordinators are primarily focused on helping patients follow physicians' orders.
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Maintain heavy communications with patients, referring physicians, and other faculty and staff regarding patient care and administrative responsibilities.
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Patient coordinator should maintain a systematic referral log to correlate patient referrals to other specialists.
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Patient coordinators educate patients about their health conditions and develop a plan to.
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A patient coordinator, or care coordinator, works with healthcare professionals, medical staff and patients to manage a patient's healthcare plan.
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Patient coordinator job duties get to make a difference every single time they go to work.
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Patient Coordinators moderately value Working Conditions.
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Patient Coordinators need anywhere from a few months to one year of working with experienced employees.
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