Responsibilities:

• Acts as 1st line/tier of GIS technical support for the organization
• Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS

Assists team with GIS upgrades, projects, and provides on-call supports needed

• Develops, updates, or maintains system/technical documentation as needed
• Develops the organization's GIS User Group, resources, and assists in training material creation

Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro)
Passion to provide excellent customer service and build effective customer relationships Required
Excellent communication, interpersonal, collaboration, and teamwork skills Required
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS Highly Desired
Experience with ArcGIS Online or ArcGIS mobile applications Highly desired
Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience Highly desired

Job Type: Contract

Pay: $23.61 - $24.00 per hour

Schedule:

• 8 hour shift

Work Location: In person