We are interested in connecting with potential candidates who possess the following qualifications:
The position will utilize ITIL and other principles to gather requirements, identify customer demand and develop the service that leverages the existing expertise and infrastructure.
Identify opportunities for to revise the solution.
Develop and implement processes to ensure the solution is delivered to customers in an efficient and effective manner.
The position will ensure the service aligns with evolving customer needs and compliance requirements.
The position will be responsible for working with customers and vendors to identify opportunities and ensure consistent delivery.
Experience Matrix required for the following:
Demonstrated Service Management Skills. Required 10 YearsKnowledge and experience with identity management tools. Required 10 Years
Knowledge and experience with single sign-on tools. Required 10 Years
Understanding of best practices in service management including contract and vendor management. Required 10 Years
Proven ability to manage delivery of the service with Service and Operational Level Agreements. Required 10 Years
Demonstrated ability to adequately plan and meet delivery objectives and maintain adequate service levels in a highly dynamic, complex environment. Required 10 Years
Excellent verbal and writing skills, along with the ability to develop and effectively communicate complex technology concepts and materials to a dive Required 10 Years
Experienced In Creating And Managing Budgets. Required 10 YearsDemonstrated ability to develop and maintain good customer working relationships Required 10
Years
Demonstrated ability to work with all levels of management, customers, and vendors. Required 10 Years
Understanding of outsourcing contracts and the service delivery management implications. Required 10 Years
Experience in enterprise security and maintaining compliance per security standards. Required 10 Years
Experience with Client/Stakeholder management and preparation of proposal / technical presentations is required. Required 10 Years
Previous service delivery experience Highly desired
College degree in Information Technology or an associated discipline. Highly desired
ITIL certification Highly desired
Experience in the State and Local government managed services Highly desired
Knowledge of Information Technology security standards such as SEC530 Highly desired
Knowledge of NIST SP 800-63-4 Highly desired