Job Details:

Job Title: Sr Desktop Support Tech
Job Location: Richmond VA 23219
Contract Duration: 10 Months

Interview Type: Both Web Cam and In Person Interview

Work Mode: 100% Onsite

Complete Description:

The Client seeks qualified resource to be responsible for:

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff in troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

Required skills:

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios
• Excellent problem-solving, analytical, and team-working skills
• Excellent communication and interpersonal skills.
• demonstrated ability to obtain feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies.

#CB, #DICE