8 Network Analyst Jobs in Arlington, IL
W3Global Inc is Hiring a Network Analyst Near Arlington, IL
- Top 3 skill sets required for this role: : LAN/WAN ROUTING, troubleshooting knowledge with Cisco & HP Aruba switches & routers, Enterprise Wireless with Aruba wireless networks, team player, detail-oriented, good communication skills
- What days will be in-office and remote: In-office 100% - Everyday
- Dayshift - Tuesday thru Sat, rotate to afts MIDs to fill in for Vacations
- Interview Process -
- How many rounds: 2 rounds - 1st interview onsite, second will be onsite
- Who will the 1st round/2nd round will be with (i.e. 1st round HM, 2nd round team members/lead): Myself and 3 team members
- Which rounds will be Video or Onsite (i.e. 1st round Video /2nd round Onsite): Onsite
- Responsible for supporting all Voice & Network infrastructure
- Individual will handle all incident, problem and change management of voice & network related issues
- Maintains 24x7 operation and ensures production availability of the Network & Voice infrastructure
- Monitors and manages all voice and network infrastructure to ensure availability and performance metrics are met
- Manages 3rd party relationships relating to Network Operations (i.e. SITA, Verizon, AT&T, etc.) to ensure service levels agreements are met.
- Consults with other technology teams to ensure operational success
- Delivery/Support - Ensure the availability, performance, and operational integrity of Network Operations domain
- Tracks and escalates open issues to ensure operational success
- Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems
- Coordinates activities with internal and external technology teams to support operational needs of the business
- Reviews all network related change management tickets to ensure their promotion into the production environment is operationally ready
- IT Process Management and Administrative
- Encourages and enforces compliance to IT Service Management process and procedures pertaining to Network Operations
- Ownership of incident, problem and change management network-related issues
- Technical Skills: General knowledge of LAN/WAN, routing, switching, load balancers, firewall required
- Customer Focus: Understands the expectations and requirements of both internal and external customers, acts as their advocate, and communicates transparently to build their trust and respect required
- Teamwork: Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer required
- Personal Accountability: Regularly demonstrates personal accountability for their decisions, their actions, and the actions of their team and domain; answers to customers or leadership when outcome does not meet expectation required
- Dedication: Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes on a 24x7x365 basis to support the operation required.
- Responsible for configuration and setup of CISCO Unified Communications manager equipment and CISCO Unity Voice mail
- Support all advanced intelligent call routing platforms such as Genesis and Cisco call manager as well as utilizing CTI technology to integrate voice and data information flows.
- Provide 24/7 maintenance and support for the United Airlines Enterprise and contact center voice and network
- Responsible for incident, change and problem management of non-contact center related voice platforms
- Ensure the availability, performance, and operational integrity of Enterprise Voice Operations domain
- Communicates the business impact and ensures the right resources are engaged within incident management to quickly resolve operational issues
- Ensures PCI compliance of production voice infrastructure
- Encourage and enforce compliance to IT Service Management process and procedures
- Ownership of incident, problem and change management enterprise voice-related issues
- Accountable for timely identification of voice services, problems and resolution of service incidents using AT&T Business Direct, Verizon Enterprize Center
- Manage the voice network through vendors and 3rd party relationships with multiple domestic and international carriers. (i.e.: SITA, AT&T, Verizon, BT, etc.
- Monitor inbound (Domestic & international toll-free networks) terminating in multiple domestic and international contact centers. Cisco Cube Genesys-CCPulse, CME, & Avaya CMS
- Fast response to problem identification, notifying affected groups and timely problem resolution using, Prognosis, Empirix and HP Service Manager
- Escalation to 3rd and 4th level support, confirmation of resolution, and followup on incident documentation
- Ensure availability, performance and operational integrity of network operations using NNMI and HP Network Automation
- Coordinate, troubleshoot, track and escalate Voice and Network issues and activities with internal and external technology team to support operational needs of the business for voice and network.
Job Summary
Contractor
IT Outsourcing & Consulting
$64k-82k (estimate)
06/08/2024
07/06/2024
w3global.com
FRISCO, TX
100 - 200
2006
Private
GAYATHRI SRIDHAR
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About W3Global Inc
W3global is a software product development company that offers recruitment and technology solutions for businesses.
The job skills required for Network Analyst include Cisco, Troubleshooting, WAN, Leadership, Communication Skills, Network Infrastructure, etc. Having related job skills and expertise will give you an advantage when applying to be a Network Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Network Analyst. Select any job title you are interested in and start to search job requirements.
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Tools of the trade Network Analysts use many different tools to complete their daily tasks.
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Covers security, wireless and mobile networks, storage, broadband technologies and more.
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The network analyst creates a plan on how the network will be set up.
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They may also perform operational tasks such as monitoring system performance, software and hardware upgrades, backups, support and network maintenance.
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Career tips from people on Network Analyst jobs
Gain professional work experience.
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