USD $39,500.00 / Yr.

USD $60,000.00 / Yr.

Job Summary

The Commercial Deposit Coordinator reports to the Commercial Division Manager and is responsible for providing high quality service to commercial relationships.

• Deliver exceptional customer service to commercial deposit customers and the internal business lines in the execution of all assigned duties
• Regularly maintain commercial deposit client documentation in order to meet audit and bank standards
• Drive consistency in TM documentation such as updating service agreements
• Seek resolution for operational issues to customer's complete satisfaction and escalate systematic issues as encountered
• Keep Relationship Managers and Treasury Relationship Managers apprised of critical developments in commercial customer relationships
• Complete a review of the daily Check and ACH Pay / Returns decisions for commercial deposit customers
• Review commercial account deposit hold request and escalate to relationship managers when needed
• Assist customers with out of branch wire requests, internal account transfer requests, stop payment requests and custom deposit reports requests
• Review daily commercial branch reports, including overdraft reports and inactive account reports
• Manage commercial deposit customers daily chargeback notifications
• Closely adhere to the Bank's Information Security policies and procedures
• Perform tasks that affect the Bank's compliance with federal and / or state regulations

Qualifications

• General knowledge of commercial banking preferred
• Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills
• Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment
• Excellent relationship building and communication skills
• Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position
• Demonstrated experience with Microsoft Office Excel, Word and electronic communication systems

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Last updated : 2024-07-02