Department: Human Resources We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. We believe seeking diverse talent and promoting the inclusion of all perspectives are more than moral imperatives – they are critical to our success and ability to innovate and grow. Department Overview Our Human Resources department at Walker & Dunlop is more than just policies and procedures – we’re the stewards of the Walker & Dunlop employee experience. Our dedicated team of HR professionals is here to ensure that every employee experiences W&D as a great place to work. We know that W&D’s success is closely tied to the engagement, health, and professional fulfillment of our employees. Throughout W&D’s history, our people have remained our top priority. We provide employees with leadership and guidance, supporting their personal and professional growth during every step of their tenure. Our commitment to internal equity is unwavering. We continually review our approach and actions keeping this core value at the forefront. Our unique cultural framework fosters an environment where individual respect is the norm, promoting collaboration within our organization. We live this philosophy through candid communication, commitment to promoting from within, and active involvement in our community. Join us, and experience how the Human Resources department at Walker & Dunlop brings personal care and professionalism together to ensure your success. The Impact You Will Have This position is responsible for providing strategic guidance and tactical HR support to the organization. As an HR Business Partner, you will collaborate with business leaders and the HR leadership team to enhance Walker & Dunlop's culture and the employee experience throughout the employee life cycle. You will be responsible for overseeing and managing various HR processes, including performance management, employee development, talent planning and acquisition, succession planning, employee relations, and off-boarding for assigned groups. Your objective will be to ensure that W&D's employee experience aligns with the company's long-term strategic plans and goals, contributing to talent retention and maintaining our reputation as a great place to work. As the primary point of contact for people matters, you will provide personalized support and guidance to department heads, managers, and employees, offering one-on-one assistance in addressing their HR needs. The right candidate will be passionate about providing an inclusive, best-in-class working experience for all our employees. They will be able to manage and lead effectively, as well as persuade and educate when necessary. They need to conduct research and analysis, collaborate with leaders and employees, and manage multiple projects simultaneously. Additionally, they must be able to identify areas where improvements can and need to be made. Primary Responsibilities HR Partnership Develop deep relationships with business groups and serve as a strategic partner and advisor across HR disciplines, including organization design, talent management, etc. as outlined above. Serve as the primary HR point of contact for all employees (from entry level to senior management) in assigned business groups. Build a personal rapport with employees to understand their professional development interests and needs. Partner with HR colleagues to hire, onboard, train, support, and exit employees. Drive initiatives to advance company culture. Partner with the DE&I team to support diversity and inclusion initiatives at the department level. Partner with HR Operations team to support projects and initiatives related to candidate, manager, and employee experiences; employer branding; process improvement; and automation. Lead a team that may consist of HR business partners, recruiters, and coordinators/specialists. Talent Management Collaborate with the Learning & Development team to identify, develop, and implement programs that align with and integrate into business operations. Play a central role in supporting workforce planning needs and talent acquisition. Support performance management, succession planning and talent planning, including: Develop and update departmental career paths Publish and update promotion guidelines Publish and update job descriptions Employee Relations Guide management and employees in resolving work-related issues in a consistent and equitable manner. Conduct investigations for issues affecting employer/employee relations or compliance with policies by conducting interviews, reviewing data, and discussing issues with involved parties. Provide guidance, support, and recommendations for the resolution of critical and complex employee relations activities. Partner with managers on performance improvement plans and monitoring progress; coaching managers and employees through corrective action; and documenting as appropriate. Ensure all separations are effectively and respectfully handled. Collaborate closely with the Legal – Compliance team on employee relations management to minimize legal risks and ensure regulatory compliance. HR Analytics, Budgeting, Total Rewards Maintain an understanding of department data analytics, including turnover rates, HR activity levels, diversity measures, etc., to provide insight for department leaders on current state, gap to goal, trends, etc. Partner with Total Rewards to review and determine compensation. Support M&A efforts from due diligence through onboarding and integration as needed. Other Duties Significant project work across a wide variety of topics. Drive change management initiatives. Ability to travel to regional offices. Perform other duties as assigned. Education and Experience Bachelor’s degree required 10 – 15 years of progressive HR experience, ideally with generalist experience Experience managing and leading a team SPHR or PHR a plus Knowledge, Skills and Abilities Self-starter with the ability to anticipate potential situations, resolutions, and departmental needs in a fast-paced and demanding environment. Desire to work closely and creatively with HR management team to analyze, plan, and execute best-in-class processes. Proven culture and relationship builder. Strong understanding of current employment laws and commitment to continuously updating and maintaining knowledge in this area. Excellent verbal and written communication skills; comfort interacting with and presenting to all levels of the company. Strong creative and innovative problem-solving and conflict resolution skills, along with demonstrated organizational and exceptional people management abilities. Developed understanding of inclusion and belonging values. Strong analytical skills and experience working in MS Excel. Embodiment of the Walker Way in approach: caring, collaborative, tenacious, driven, and insightful. Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes. Demonstrates respect, thoughtfulness, and effective collaboration with colleagues and other stakeholders. #LI-NA1 #LI-Hybrid What We Offer The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include: - Up to 83% subsidized medical payroll deductions - Competitive dental and vision benefits - 401(k) match - Pre-tax transit and commuting benefits - A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance - Paid maternity and parental leave, as well as other family paid leave programs - Company-paid life, short and long-term disability insurance - Health Savings Account and Healthcare and Dependent Care Flexible Spending Commitment to diversity, equity, and inclusion, with employee resource groups organizing activities and providing a space for open communication Career development opportunities Empowerment and encouragement to give back – volunteer hours and donation matching *Eligibility may vary based on average number of hours worked EEO Statement We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information. We strive to be a safe place to ask questions, build professional relationships, and develop careers. SPAM Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process. Fair Chance Hiring Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws. Our experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.