Description

Are you a parts expert? Walker Auto & Truck Counter Sales is recognized as the industry’s go-to knowledge resource. In this role, you will enjoy daily customer interactions providing solutions, mentoring team members, all while performing store operations. This role is a key contributor to our store success and will lead you on a path of career advancement in store management. If you are ready to take the next step in your career, we want to hear from you!

Lead Counter Sales has maximum customer exposure and positively represents Walker Auto & Truck to the public, providing the best service in the industry to increase sales and profitability. This position must foster a culture of professionalism and parts expertise, establishing a mutually beneficial partnership with our customers. The Lead Counter Sales position works within the store team to ensure inventory accuracy, network with other stores to obtain needed parts, schedule deliveries and address class and core returns. The position functions in a lead role when the assigned Store Manager / Assistant Store Manager is unavailable and demonstrates proven sales capability.

• Deliver The Ideal Customer Experience:
  • Build relationships with customers
  • Positively greet all customers when they enter or call our store
  • Engage customers to determine their needs, serving as the owner of the transaction
  • Listen, take notes, and use open-ended questions to identify the products and/or services that will meet the customers’ needs
  • Present customer solutions using features and benefits and good, better, bestselling techniques
  • Complete the sale and ensure the accuracy of the transaction and the tendering of payment
  • Participate and promote all sales programs
  • Proficiently use the TAMS computer system, cataloging, PartsPRO SEII, Google, and outside vendors for parts
  • Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs 
  • Utilize supply chain resources and vendor relationships to maximize sales and service to customers 
  • Communicate realistic estimated delivery times to customers for all product
  • Partners with Store Managers and Store Sales Representatives to meet sales and gross profit goals
  • Demonstrates superlative product knowledge of auto parts, warranties, promotions, and sales programs

• Support Store Success:
  • Actively participates and contributes to team meetings
  • Understand store financial objectives and quotas and work towards the achievement of these targets
  • Adhere to all safety requirements
  • Assist with all assigned store responsibilities (cores and defects, inventory, retail upkeep, and cleaning)
  • Utilize delivery dispatch to increase efficiency in every delivery
  • Keep up with current market trends, sales, parts, and automotive systems
  • Perform any other duties deemed necessary by store manager
  • Utilize inventory control procedures. Participate in inventory management
  • Serves in a keyholder capacity as required by store manager
  • Responsible for guiding and mentoring counter sales as well as other store team members

• Continuously Develop KNOW HOW:
  • Participate in NAPA and Walker sales programs
  • Stay up to date on all services, products, and parts available through Walker Auto & Truck
  • Actively participate in-store training opportunities, including but not limited to NAPATraining.com, TAMS knowledge, cataloging, Paylocity, PartsPRO and outside vendors 

Qualifications

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: 
  • High School Diploma or equivalent
  • Proven customer service experience 
  • Proficient in current technology including tablets, computers, Microsoft Office
  • 5 years of industry experience required with extensive knowledge of parts and auto services

• License/Certification:
  • Valid NC Driver’s License

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk and hear during the duration of your shift (up to 8 hrs). The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee will be required to travel to various sites. The noise level in the work environment is frequently moderate to loud.

• The employee may further be required to:
  • Lift a maximum of 50 pounds from the floor to truck bed height (3-4 ft) and bend/lift 30 pounds from the floor to overhead
  • Bend and twist 20-30 times daily while carrying a load of 20 pounds
  • Utilize Material Handling Equipment
  • Work in non-temperature-controlled environments